Home network symptoms – Sony KDL-55HX850 User Manual
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> Home Network Symptoms
Home Network Symptoms
Your TV cannot connect to the server.
A message appears stating that the TV cannot connect to your network.
Some media files in the USB device or server are not displayed.
When using the renderer function, music files cannot be played back.
Your TV cannot connect to the server.
Check the LAN cable or connection to your server and your TV.
Check if your network is properly configured on your TV.
A message appears stating that the TV cannot connect to your
network.
Check the current network settings. Press the HOME button, then select
[Settings] →
[Network] → [Network Setup] → [View Network Status]. If all of your network settings are 0.0.0.0,
your server may not be connected properly. Check your network connections and/or server’s
instruction manual for connection information, or contact the person who set up the network
connection (network administrator).
Reconfigure your network settings.
If the LAN cable is connected to an active server and the TV has acquired an IP address, check
your server’s connections and configurations. (Your IP address configuration can be viewed by
selecting the [View Network Status] option.)
Server is inaccessible.
Check your LAN cable/connection or your server connections. The TV may have lost connection
with the server.
Perform [Media Server Troubleshooting] to check if your media server is properly communicating
with the TV. Press the HOME button, then select
[Settings] → [Network] → [Home Network
Setup] → [Media Server Troubleshooting].
Some media files in the USB device or server are not displayed.
Unsupported files may not be displayed.
The accessible file or folder limit in a directory is 1,000 for USB and 30,000 for a server. This limit
includes non-supported files or just folders. Files or folders are populated based on their
timestamps. Photo, music files or folders exceeding the limit will not be displayed.