Troubleshooting, Three year limited warranty – GE 98091 version 1 GE Wired Multimedia Keyboard User Manual

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8. Troubleshooting

• The Multimedia Keyboard does not work properly

Make sure all other keyboard software has been removed from your PC. If not, remove the
other software, restart your computer and re-install the Multimedia Keyboard Software.

• “Previous track” and “Next track” do not stop

When these hot keys are held down the CD player normally continues searching for the next or
previous track. If this does not work it is due to the speed of your CD-ROM drive. The use of a
high performance CD-ROM drive is recommended.

• VCD tracks or MPEG files cannot be played

Make sure you have installed Windows

Media Player 6 or later. You can down load Media

Player 6 or 7 from the Microsoft

Web site.

• The default Microsoft Windows shortcut keys cannot be assigned

The Multimedia Keyboard Software has taken over some system resources for the shortcut keys
the following 5 combination keys cannot be used again.
“Ctrl + Alt + E”, “Ctrl + Alt + P”, “Ctrl + Alt + O”, “Ctrl + Alt + D”, “Ctrl + Alt + C”

• The keyboard does not work properly

Turn off your computer. Disconnect the PS2 plug from the PC. Wait a few seconds and then
reconnect it. Turn on your computer.

9. Three Year Limited Warranty

THREE YEAR LIMITED WARRANTY: Jasco Products Company warrants this product to be free
from manufacturing defects for a period of 3 years from the original date of consumer purchase. This
warranty is limited to the repair or replacement of this product only and does not extend to consequential
or incidental damage to other products that may be used with this unit. This warranty is in lieu of all
other warranties express or implied. Some states do not allow limitations on how long an implied
warranty lasts or permit the exclusion or limitation of incidental or consequential damages, so the above
limitations may not apply to you. This warranty gives you specific rights, and you may also have other
rights which vary from state to state. If unit should prove defective within the warranty period, return
prepaid with dated proof of purchase to:

Jasco Products Company

10 E. Memorial Road

Oklahoma City, OK. 73114