Troubleshooting – LG 60PA6500 User Manual
Page 34
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ENG
ENGLISH
TROUBLESHOOTING
TROUBLESHOOTING
General
Problem
Solution
Cannot control the TV with the
remote control.
y
y
Check the remote control sensor on the product and try again.
y
y
Check if there is any obstacle between the product and the remote control.
y
y
Check if the batteries are still working and properly installed ( to , to ).
No image display and no sound is
produced.
y
y
Check if the product is turned on.
y
y
Check if the power cord is connected to a wall outlet.
y
y
Check if there is a problem in the wall outlet by connecting other products.
The TV turns off suddenly.
y
y
Check the power control settings. The power supply may be interrupted.
y
y
Check if the Auto sleep feature is activated in the Time settings.
y
y
If there is no signal while the TV is on, the TV will turn off automatically after
15 minutes of inactivity.
Pentouch
Problem
Solution
The touch pen does not work.
y
y
Check that you used the remote control to enter Pentouch mode.
y
y
Check that the Pentouch dongle is connected to the computer and the red
LED is on.
y
y
Press the
(POWER) button on the touch pen to check that it is powered on.
y
y
Check that the touch pen is paired for use. (The touch pen is correctly paired if
the red LED is on once when you press the
Touch Home button on the touch
pen.)
y
y
Set the computer screen to display only on the TV.
The TV screen doesn’t look normal
when using Pentouch.
y
y
Check that the computer is correctly connected to the TV.
y
y
Check that you are using the optimal resolution.
y
y
Set the aspect ratio on the TV to Just Scan.
The touch pen is touched on wrong
positions.
y
y
Set the computer screen to display only on the TV.
y
y
If the point you touch on the TV screen using the touch pen and the point
indicated as touched on the computer screen do not match when the
computer and the TV are connected by a PC signal (RGB) cable, use the TV
remote control to select [SETTINGS]
→
[Picture]
→
[Screen] (RGB-PC), then
select [Auto Config.] to adjust the screen.
The touch pen movement is not
smooth.
y
y
Check whether the computer and the TV are too far from each other. Check
whether there are too many obstructions between the computer and the TV.
y
y
Check whether many other applications are running on the computer. (Please
avoid running other applications while using the Pentouch program.)