Troubleshooting – ARCHOS 204 User Manual

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11.3 ‘Hard Drive’ or ‘Windows Device’?

If your Archos™ 204 is seen as a hard drive, then you simply need to drag the A204.AOS fi le onto this
icon, and Windows® will place the fi le into the top most directory (root) of the Archos™ 204. It should
not be placed inside any folder within your Archos™ 204. Once this fi le is copied, safely disconnect
(refer to the chapter on Connecting/Disconnecting) the Archos™ 204 from the computer.

If your Archos™ 204 is seen as a Windows® Device, then you will have to open the Archos™ 204
Device in Windows® Explorer and drop the A204.AOS into the Data folder (not the Media folder).
If there is already an older version of the A204.AOS fi le on your Archos™ 204, Windows® will ask
if you want to overwrite the current fi le. Click on Yes. Disconnect the Archos™ 204 from your
computer.

11.4

11.4 Activate the Update

Activate the Update

On your Archos™ 204, go to Setup > System and select the [ Update Firmware ] line. Click ENTER. You will
prompted to power the Archos™ 204 by either the USB cable connected to a turned-on computer, or the optional
adapter/charger. The Archos™ 204 will now locate the update fi le and install it. A message will appear asking you
to unplug the USB cable (if that is how you powered it) and then click on any button to restart the device. You can
go to Setup > System to verify the new OS has been installed by looking at the version number there.

Warning!

Never unplug the USB cable or DC-in adapter while the update is in progress. This can cause
permanent damage to the unit.

Troubleshooting

12.1 USB Connection issues

Problem: I cannot get my Archos™ 204 to be recognized by the computer or it asks for a driver.

Solutions:

• If you are running an operating system other than Windows® XP (Service Pack 1 minimum) with Windows

Media® Player 10 or higher, the USB Port setting should be set to ‘Hard Drive’. Go to Setup > System > USB
Port and set it to ‘ Hard Drive . Only Windows® XP (Service Pack 1 or higher) with Windows Media® Player 10
or higher will allow for the USB Port ‘ Windows Device ’ setting.

• Shut off and reboot the computer and the Archos™ 204 and then try connecting again in the preferred order

enumerated in the Chapter Connecting your Archos™ 204 to your computer .

•

If using a USB hub, try connecting without using the hub (some hubs are not powered and may not work with
the Archos™ 204).

• If using a USB port in the front of your computer, try a USB port in the back. Front USB ports are often from

non-powered hubs.

• Do not connect to a USB port repeated through a keyboard.

• If using a laptop computer and a docking station, try connecting without the docking station.

• Macintosh® users must update to OS 10.3.9 or higher.

• (Hard Drive mode) If the Files Allocation Table (FAT) gets corrupted, the Archos™ 204 may not show up in

Windows XP for over one minute, and then it comes up as

local drive

. Use DOS Utility

ChkDsk as shown

below.

• (Hard Drive Mode) Windows® XP may recognize the Archos™ 204 hard drive but yet not assign a drive letter

to it. Right click on My Computer and select Manage . Then select Storage , then Disk Management . Within this
window you may see the hard drive and be able to assign a drive letter by right-clicking on the hard drive, and
selecting the option Change drive letter and paths .