PreSonus BlueTube DP v2 - Manual (Page 20)

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PreSonus BlueTube DP V2
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4.3 Troubleshooting and Repairs
If you experience problems with your
BlueTube DP V2, please try the following before
contacting PreSonus Customer Support:
1. Check our Web site at www.presonus.com for answers
to frequently asked questions and for troubleshoot-
ing techniques specific to the BlueTube DP V2.
2. Make sure your BlueTube DP V2 and all
equipment connected to it are powered on.
3. Disconnect/reconnect your
BlueTube DP V2 power supply.
4. Check your connection cables and audio sources.
5. Check your microphone.
6. Isolate the problem by disconnecting any
extraneous equipment in your signal chain.
To submit a tech-support request, visit our Web site
at http://support.presonus.com/home or call us at
1-225-216-7887 between 9 a.m. and 5 p.m. Central
Time (GMT -06:00). Please note that you must register
your product at www.presonus.com before contacting
Customer Service. Customers outside of the United
States should check first with their regional PreSonus
distributor for technical support and repairs.
When contacting technical support, please
have the following information at hand:
• A brief description of the connections
to and from your BlueTube DP V2.
• A description of the problem
that you are encountering.
• Your BlueTube DP V2 serial number
(located on the bottom of the unit).
4 Resources
4.3 Troubleshooting and Repairs