AT&T E5813B - Manual (Page 52)

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Appendix
• If the telephone is not responding normally, try putting
the cordless handset in the telephone base or the
charger. If it does not seem to respond, try the following
(in the order listed):
1. Disconnect the power to the telephone base.
2. Disconnect the battery on the cordless handset.
3. Wait a few minutes before connecting power to the
telephone base.
4. Re-install the battery and place the cordless handset
into the telephone base or charger.
5. Wait for the cordless handset to synchronize its con-
nection with the telephone base. Allow up to one
minute for this to take place.
Common cure
for electronic
equipment
My caller ID
features are not
working properly • Caller ID is a subscription service. You must subscribe to
this service from your local telephone company for this
feature to work on your telephone.
• The caller may not be calling from an area which supports
caller ID.
• Both you and the caller’s telephone companies must use
equipment which are compatible with caller ID service.
• If you subscribe to DSL service, install a DSL filter to the
telephone line between the telephone base and the tele-
phone line jack. Contact your DSL service provider for filter
information.
The system does
not receive caller
ID or the system
does not display
caller ID during
call waiting • Make sure you subscribe to caller ID with call waiting fea-
tures services provided by the local telephone company.
• The caller may not be calling from an area which sup-
ports caller ID.
• Both you and the caller’s telephone companies must use
equipment which are compatible with caller ID service.
• If you subscribe to DSL service, install a DSL filter to the tel-
ephone line between the telephone base and the telephone
line jack. Contact your DSL service provider for filter infor-
mation.
Troubleshooting
The announce-
ment message is
not clear • When recording the announcement, make sure you
speak in a normal tone of voice about nine inches from
the telephone base.
• Make sure there is no background noise (television, music,
traffic, etc.) when recording.