System Sensor PipeIQ - Manual (Page 9)

User Guide: PipeIQ® Software Installation
9
Troubleshooting
The PipeIQ software uses Microsoft SQL Server database technology. In some systems, SQL Server may not function correctly be-
cause of incompatibilities with existing software or components. For this reason, it is recommended that the PipeIQ software not be
installed alongside other applications using SQL Server. See below for a list of known compatibility problems and solutions.
Problem 1
The following message is displayed during PipeIQ software installation:
Cause
The Program Files\Microsoft SQL Server folder is already present. It may have been created by another application.
Solution
Option 1: Move or delete the Program Files\Microsoft SQL Server folder.
Caution: Moving or deleting the existing SQL Server folder may have negative consequences for any existing applications that use
SQL Server including loss of data. Contact your administrator for assistance.
Option 2: Install the PipeIQ software on a PC that does not have an existing SQL Server installation.
Problem 2
When attempting to create a new project, the following message is displayed:
Cause
The Program Files\Microsoft SQL Server folder is already present or the Windows registry contains SQL Server entries. Either may
have been created by an existing or previously failed installation.