NetMedia IRJBOX - Manual (Page 2)

NetMedia, Inc., 10940 N. Stallard Place, Tucson, Arizona 85737 (520) 544-4567 Fax: (520) 544-0800 Email: [email protected] www.netmedia.com
Q- I installed the illuminator, why doesn’t my camera see anything?
A- Make sure the camera is sensitive to IR at 940nm. NetMedia’s Day/Night cameras will work but most
color cameras are not IR sensitive at all. Even B&W and color cameras that are IR sensitive may only
see it in the 850nm range. Try using NetMedia’s NM-IRLAMP (SCIR) Illuminator which uses the
slightly red 850nm LED’s. Lastly, make sure there is actually something to see within the illuminator’s
six foot distance range.
Q- Why can’t I mount this in the same junction box as the camera?
A- We do not recommend it because it is difficult to keep the IR from Illuminating the inside of the
junction box. When there is light inside the box, even invisible IR, the camera and bracket will show
up as reflections in the Lens Insert; it is like the camera is looking at itself in the mirror. If you do
attempt to mount them in the same box (again, not recommended), make sure you are using
material that is not IR-transparent to block the light between the illuminator and camera. You can
test materials by placing them between the illuminator and camera while they are facing each
other. Use a monitor to view the results.
Q- Why does the camera show up as a reflection in the Lens Insert?
A- There is light shining on the camera bracket. If it is from a visible outside source then try to resituate
either the light or the camera. If it is from the illuminator then see the question above.
NM-IRJBOX
MAN-IRJBOX REV0707A
Frequently Asked Questions
One Year Limited Warranty
NetMedia, Inc. warrants this product to be free from defects in materials and workmanship under
normal use and service for One Year from the date of purchase or NetMedia will repair or, at its
option, replace the defective product. Please keep your purchase receipt. In the unlikely event that
you need warranty service, call NetMedia at 1-520-544-4567 for a Return Material Authorization
(RMA) number. Then, return the product, with the RMA number clearly marked on the package, by a
traceable method with freight pre-paid and accompanied by a copy of the purchase receipt to:
Attn: Customer Service, NetMedia, Inc. 10940 N. Stallard Place, Tucson, AZ 85737-9527
No expressed or implied warranty is made for any defects in this product which result from accident,
abuse, failure to operate the product in accordance with relevant instructions, neglect, immersion in
or exposure to chemicals or liquid, extreme climate, excessive wear and tear and defect resulting
from other extraneous causes such as unauthorized disassembly, repair and or modification. Any
implied warranty arising from the sale of this product, including implied warranties of merchantabil-
ity and fitness for a particular purpose, are limited to the warranty stated above. NetMedia shall not
be responsible for any loss, damages or expenses, whether direct, consequential or incidental that
arise from the use or inability to use this product. Some states do not allow limitation of incidental
or consequential damages, so the above limitations and exclusions may not apply to you. This
warranty gives you specific legal rights, and you may have other rights, which vary from state to state.