Troubleshooting – AT&T EL52209 User Manual
Page 60
Appendix C
55
Troubleshooting
System does not
answer after
correct number of
rings.
• Make sure that the answering system is on (page 14
or 37).
• If toll saver is activated, the number of rings
changes to two when you have new messages
stored (page 16).
• If the memory is full or the system is off, the system
answers after 10 rings.
System
announces “Time
and day not set.”
• You need to reset the answering system clock (see
System does not
respond to remote
commands.
• Make sure to enter your remote access code
correctly (page 17).
• Make sure you are calling from a touch-tone phone.
When you dial a number, you should hear tones. If
you hear clicks, the phone is not a touch-tone
telephone and cannot activate the answering
system.
• The answering system may not detect the remote
access code while your announcement is playing.
Try waiting until the announcement is over before
entering the code.
• There may be interference on the phone line you
are using. Press dial pad keys firmly.
System does not
record messages.
• Make sure the answering system is on (page 14 or
37).
• Make sure the memory of the answering system is
not full.
Outgoing
announcement
is not clear.
• When you record your announcement, make sure you
speak in a normal tone of voice, about nine inches
from the telephone base.
• Make sure there is no background noise (TV, music,
etc.) while recording.