Xylem 4015 SDI-12 TO ANALOG CONVERTER User Manual
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3.0 RETURNS
Call us for tech support: 800-876-1172 or 916-638-3429 (many problems can
be solved over the phone). Fax: 916-638-3270 or Email:
Be prepared to describe the problem being experienced including specific
details of the application and installation and any additional pertinent
information.
In the event that the equipment needs to be returned to the factory for any
reason, please call to obtain a RMA # (Return Material Authorization). Do not
return items without a RMA # displayed on the outside of the package.
Include a written statement describing the problems.
Send the package with shipping prepaid to our factory address. Insure the
shipment, as the warranty does not cover damage incurred during transit.
When calling for tech support, please have the following information ready;
1. Model #.
2. Unit serial number.
3. P.O.# the equipment was purchased on.
4. Global Water’s sales number or the invoice number.
5. Repair instructions and/or specific problems relating to the product.
4.0 WARRANTY
Global Water Instrumentation, Inc. warrants that its products are free from
defects in material and workmanship under normal use and service for a
period of one year from date of shipment from factory. Global Water’s
obligations under this warranty are limited to, at Global Water’s option: (I)
replacing or (II) repairing; any products determined to be defective. In no
case shall Global Water’s liability exceed the products original purchase price.
This warranty does not apply to any equipment that has been repaired or
altered, except by Global Water Instrumentation, Inc., or which has been
subject to misuse, negligence or accident. It is expressly agreed that this