Crown Audio IQ System - Manual (Page 12)

12 — Troubleshooting
Notes
Rev 3-97
@ Crown
Question 1: Does the software program run?
Yes: Proceed to question 2.
No: Proceed to question 1A.
Question 1A: Does the PC meet the minimum specifications?
Yes: Proceed to question 1B.
No: Get another computer.
Question 1B: Is the correct operating system being used?
Yes: Proceed to question 1C.
No: The DOS software packages usually operate properly on machines running
Windows 95, however this is not always true. It may be necessary to boot
directly to DOS. If in doubt, use a PC that meets the minimum requirements with
the specified operating system.
Question 1C: Are any files corrupted?
Yes: Re-install the program.
No: If the problem cannot be resolved contact Crown.
Figure 8. Troubleshooting Flow Chart
Does the
software run?
PC
Requirements
Operating
System
Corrupt
Files
Will it run
a Roll Call?
Demo
Software
Serial port
configuration
Do you find
the interface?
Off or
Unplugged
Correct Cable
Connected
Correct Port
Connected
Port
Active
Port
Setup
Interface
Setup
SMX in
CLN Mode
Do you find
all units?
Is the Whole
Loop Missing?
Loop
Wiring
Loop
Capacitance
System
Power
Fiber
Optics
Does everthing
stay on-line?
Valid
Addresses
OIF/DLL
Support
Component
Power
Mixer
Interface
Loop
Capacitance
EVERYTHING
IS OKAY
16550
UART
Loop
Capacitance
Mixer
Interface
PSI
Battery
Smart RS232
Switcher
N
Y Y Y Y Y
N N N
N
Y
N
If none of these
are the problem
N