VTech IS7121_-2-22 Abridged manual - Manual (Page 12)

Troubleshooting
If you have difficulty with your telephone, please try the suggestions below.
For customer service, visit our website at www.vtechphones.com or call
1 (800) 595-9511. In Canada, go to www.vtechcanada.com or call 1 (800) 267-7377.
My telephone does not work at all.
Make sure the battery is installed and charged correctly. For optimum daily
performance, return the handset to the telephone base after use.
Make sure the power adapter is securely plugged into an outlet not controlled by
a wall switch.
Make sure the telephone line cord is plugged firmly into the telephone base and
the wall jack.
Unplug the electrical power to the telephone base. Wait for approximately
seconds, then plug it back in. Allow up to one minute for the cordless handset
and telephone base to synchronize.
Charge the battery in the handset for up to hours.
If the battery is completely depleted, charge the handset for at least 30 minutes
before use.
Remove the battery and then install it again. If that still does not work, it may be
necessary to purchase a new battery.
Disconnect the telephone base from the telephone wall jack and plug in a working
telephone. If the other telephone does not work, the problem is probably in the
wiring or telephone service. Contact your telephone service provider.
I cannot dial out.
Try all the above suggestions.
Make sure there is a dial tone before dialing. It is normal if the handset takes a
second or two to synchronize with the telephone base before producing a dial
tone. Wait an extra second before dialing.
If other telephones in your home are having the same problem, the problem is in
the wiring or telephone service. Contact your telephone service provider (charges
may apply).
Eliminate any background noise. Mute the cordless handset before dialing, or dial
from another room in your home with less background noise.
If you have changed your telephone service to digital service from a cable
company or a VoIP service provider, the telephone line may need to be rewired
to allow all existing telephone jacks to work. Contact your service provider for
more information.
The answering system does not answer after the correct number of rings.
Make sure the answering system is on. When the answering system is on,
ANS ON should display on the handset and the telephone base.
If toll saver is selected, the number of rings changes to two when there are new
messages waiting.
If the memory is full or if the answering system is off, the answering system
answers after 0 rings.
In some cases, the answering system is affected by the ringing system used by
your telephone service provider.
If you subscribe to voicemail service, change the number of rings so that your
answering system answers before your voicemail answers. To determine how
many rings activate your voicemail, contact your telephone service provider.
If there is a fax machine connected to the same telephone line, try disconnecting
the fax machine. If that solves the problem, consult your fax machine
documentation for information on compatibility with answering systems.
The answering system does not record messages.
Make sure the answering system is on.
When the answering machine memory is full, it does not record new messages
until some old messages are deleted.
If you subscribe to voicemail service, change the number of rings so that your
answering system answers before your voicemail answers. To determine
how many rings activate your voicemail, please contact your telephone
service provider.
If there is a fax machine connected to the same telephone line, try disconnecting
the fax machine. If that solves the problem, consult your fax machine
documentation for information on compatibility with answering systems.
The messages on the answering system are incomplete.
If a caller leaves a very long message, part of it may be lost when the answering
system disconnects the call after the preset recording time.
If the memory on the answering system becomes full during a message, the
answering system stops recording and disconnects the call.
If the caller’s voice is very soft, the answering system may stop recording and
disconnect the call.
I accidentally set my LCD language to Spanish or French, and I don’t
know how to change it back to English.
While the handset is in idle mode, press MENU and then enter 364 .
While the handset is on a call, press OPTION and then enter 364 .
The doorbell does not work.
Make sure the doorbell is installed correctly. Refer to the Installation guide
for details.
Make sure the doorbell is powered up.
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