beautypg.com

Troubleshooting – Acme AC02 User Manual

Page 3

background image

EN

Note: If you want to use the webcam to transfer video and the microphone of the headphones to

transfer sound, you have to indicate this in the settings of chat program. In this case you will see

one video device (if your computer does not have an integrated camera) and two audio devices,

one of which is the microphone of your webcam and other is the sound card of your computer. In

this case you should choose the sound card us your audio input device. Otherwise, the sound will

be broadcasted through the microphone of the webcam.

Troubleshooting

I can not hear any sound through the headphones

Check, if the green connection of the headphones is plugged to the

computer line-out jack (usually green).

Try to turn volume control of the headphones located on the headphones

cord up or down to change volume level.

Check the operation of line-out jack of your computer. You can do this

connecting other headphones to this jack.

Check if the sound is not turned off or reduced in the operating system of

your computer or in the chat program settings.

Others can not hear me

Check, if the red connection of the headphones is plugged to the computer

line-in jack (usually red).

Check the operation of line-in connection of your computer. You can do this

connecting other microphone to this jack.

Check if the level of sound input is not turned off or reduced in the operating

system of your computer or in the chat program and if the right sound card

is chosen.

Webcam does not operate

Check USB connection of your computer. Try to plug the USB connector of

the webcam into other USB port of the computer.

Ensure that you use a compatible operating system. The webcam must be

operating only within MS Windows 2000, XP, and Vista operating systems (as

it was indicated on the package).

Check the settings of the chat program you use.