Candy GO 914-49 - Manual (Page 13)

Investigating malfunctions
What might be the cause of…
Defects you can remedy yourself
Plug not in socket.
Not switched on.
Power failure.
Fuse blown.
Door open.
See cause 1.
Tap turned off.
Programme selector not correctly
positioned.
Fill hoses are kinked
Kink in discharge hose.
Foreign bodies in filter
House drain is blocked
Leaking gasket between tap and water
inlet hose.
House drain is blocked
Soap drawer blocked with soap residues
Water has not yet drained away.
"No spin" selected (certain models only).
Washing machine not completely level.
Transit brackets not removed yet.
Load not distributed evenly.
Two minutes have not elapsed since the
programme finished.
MALFUNCTION CAUSE REMEDY
1. Does not work on any
programme
2. Does not fill with water
3. Water does not drain
away
4. Water on floor around
the washing machine
5. Does not spin
6. Machine vibrates a lot
during spin
7. Door will not open
Plug it in.
Switch on.
Check.
Check.
Close door.
Check.
Turn on tap.
Position programme selector
correctly.
Straighten fill hoses
Straighten discharge hose.
Examine filter (see pages 22-23)
Clean drain
Replace gasket and tighten hose and
tap well.
Clean drain
Clean soap drawer
Wait a few minutes for machine to empty.
Reset button or turn "no spin" knob.
Adjust the special adjustable feet.
Remove transit brackets.
Rearrange the laundry evenly.
Wait two minutes.
The machine makes a
different noise when
spinning! This is because it
has a brush motor for better
performance. Only a small level of water can be
seen in the drum! This is because
new machines do not use much
water, yet achieve the same
standard of washing and rinsing.
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Note:
The use of environmentally-friendly, phosphate-free detergents can have the following effects:
-
waste water from rinsing may be cloudier because of the presence of zeolites held in
suspension, without the rinse performance being adversely affected;
- presence of white powder (zeolites) on laundry after washing, which is not absorbed by
the fabric and does not alter the colour of the fabric.
- The presence of foam in the final rinsing water is not necessarily an indication of poor
rinsing.
- Anionic surfactants used in washing detergent formulae often prove to be difficult to
remove from the laundry itself and, even in small quantities, can still cause considerable
foam production.
- Carrying out more rinse cycles does not serve any purpose in such cases.
Customer Service
The appliance is covered by a certificate of guarantee which allows you free use of the Gias
Technical Support Service. Remember to send off the guarantee certificate for validation within
10 days of the date of purchase.
You should retain the receipt issued by the retailer when you purchased the machine to show
to the call out engineer, should you need to consult one.
If your washing machine shows signs of a defect or is not working properly, before you contact
GIAS Service we recommend you carry out the checks detailed on page 24 within the Trouble
shooting section.
If the problem with the machine persists after completing all the recommended checks, please
dial the GIAS Service number on the rear cover of this manual.
For the cost of a telephone call, you will be connected directly to GIAS. It is important you tell
the GIAS advisor your product’s model number and serial number, which you will find on the
rating label (16 characters, beginning with the number 3), found on the front of the washing
machine (door area). By doing this, your enquiry will be responded to more efficiently.
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