Plantronics Voyager 520 - Manual (Page 15)

15 Plantronics Voyager 520
TrOuBLEShOOTiNg
Problem Solution
My headset does not
work with my phone.
Ensure that the headset is fully charged.
Make sure headset is paired with the phone you are
trying to use.
Headset was not in discovery mode when mobile phone
menu selections were made. See “Pairing” on page 6.
Incorrect menu selections were made on your mobile
phone. See “Pairing” on page 6.
Your phone did not
locate the headset.
Turn both your phone and headset off and on, and then
repeat the pairing process on page 6.
I could not enter my
password.
Turn both your phone and headset off and on, and then
repeat the pairing process on page 6.
I cannot hear caller/
dialing tone.
The headset is not turned on. Press the call control but-
ton for approximately 2 seconds until you hear a tone or
see the indicator glow blue.
Your headset is out of range. Move the headset closer to
the phone or Bluetooth device.
Your headset battery is drained. Charge your battery. See
“Charging” on page 5.
The listening volume is too low. Push the call control but-
ton up to increase the sound you hear in the headset.
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