Zanussi ZCM 611 - Manual (Page 17)

17
If the aplliance is not working correctly, please carry out the following checks, before contacting your local Service
Centre.
IMPORTANT: If you call out an engineer to a fault listed below, or to repair a fault caused by incorrect use or installation,
a charge will be made even if the appliance is under guarantee.
SYMPTOM
n There is no spark when lighting the gas
n The gas ring burns unevenly
n The oven does not come on
n The oven temperature light does not come on
n The oven light does not come on
n It takes too long to finish the dishes, or they are
cooked too fast.
n Steam and condensation settle on the food and the
oven cavity.
n The timer does not work
n The oven fan is noisy
SOLUTION
u Check that the unit is plugged in and the electrical
supply is switched on
u Check that the RCCB has not tripped (if fitted)
u Check the mains fuse has not blown
u Check the burner cap and crown have been
replaced correctly, e.g. after cleaning.
u Check the main jet is not blocked and the burner
crown is clear of food particles.
u Check the burner cap and crown have been
replaced correctly, e.g. after cleaning.
u Check that both a cooking function and temperature
have been selected.
u Check the oven is wired in properly, and the socket
switch or the switch from the mains supply to the
oven are ON.
u Select a temperature with the thermostat control
knob
u Select a function with the oven function control
knob.
u Check the light bulb, and replace it if necessary
(see "Replacing the Oven Light")
u The temperature may need adjusting
u Refer to the contents of this booklet, especially to
the chapter “Using the Oven”.
u Leave dishes inside the oven no longer than 15-20
minutes after the cooking is completed.
u Check the instructions for the timer.
u Check that shelves and bakeware are not vibrating
in contact with the oven back panel.
Something not working
Service and Spare Parts
In the event of your appliance requiring service, or if you
wish to purchase spare parts, please contact your local
Service Force Centre by telephoning:
0870 5 929929
Your telephone call will be automatically routed to the
Service Force Centre covering your post code area.
For the address of your local Service Force Centre and
further information about Service Force, please visit the
website at www.serviceforce.co.uk
Before calling out an engineer, please ensure you have
read the details under the heading “Something Not
Working.”
When you contact the Service Force Centre you will need
to give the following details:
1. Your name, address and post code
2. Your telephone number
3. Clear and concise details of the fault
4. The model and serial number of the appliance (found
on the rating plate)
5. The purchase date
Please note that a valid purchase receipt or
guarantee documentation is required for in-
guarantee service calls.