Zanussi ZHC 951 User Manual

Page 8

If, having followed these instructions carefully, your cooker hood fails to work properly please carry
out the following checks.

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SOMETHING NOT WORKING

Symptom

The cooker hood will not start

•

Check the hood is connected to the electricity

supply.

•

Make sure the switch is in the ‘ON’ position.

•

The fan speed is set high enough for the task.

•

The grease filter is clean.

•

The kitchen is adequately vented to allow the

entry of fresh air.

•

If set up for recirculation, check that the

charcoal filter is still effective.

•

If set up for extraction, check that the ducting

outlets are not blocked.

Solution

The cooker hood has switched off during
operation

•

The safety cut-out device has been tripped.

•

Turn off the hob and then wait for the device

to reset.

If after all these checks, the fault persists,
contact your local Service Force Centre, quoting
the model and serial number.

Please note that it will be necessary to provide
proof of purchase for any in-guarantee service
calls.

In-guarantee customers should ensure that
the above checks have been made as the
engineer will make a charge if the fault is not
a mechanical or electrical breakdown.

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SERVICE AND SPARE PARTS

If you require an engineer or spare parts
contact your local Service Force Centre by
telephoning:

08705 929929

Your telephone call will be routed to your local
Service Force Centre.

For the address of your local Service Force
Centre and further information about Service
Force, please visit the website at
www.serviceforce.co.uk

For general assistance with your appliance or for
further information on Zanussi products please
contact our Customer Care Department at the
address below or visit our website at:
www.zanussi.co.uk

Customer Care Department
Zanussi
55 - 77 High Street
Slough
Berkshire
SL1 1DZ

Telephone: 08705 727 727*

* calls to this number may be recorded for training

purposes.

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GUARANTEE CONDITIONS

We, Zanussi, undertake that if within twenty four months of the date of the purchase this
Electrolux built-in product or any part thereof is proved to be defective by reason only of faulty
workmanship or materials, the company will, at our option repair or replace the same FREE OF
ANY CHARGE for labour, materials or carriage on condition that:

•

The appliance has been correctly installed and used only on the electrical supply stated on the

rating plate.

•

The appliance has been used for normal domestic purposes only, and in accordance with the

manufacturer’s operating and maintenance instructions.

•

The appliance has not been serviced, maintained, repaired, taken apart or tampered with by

any person not authorised by us.

•

All service work under this guarantee must be undertaken by a Zanussi Service Force

Centre.

•

Any appliance or defective part replaced shall become the property of this company.

Home visits are made between 8.30am and 5.30pm Monday to Friday. Visits may be available
outside these hours in which case a premium will be charged.

EXCLUSIONS
This Guarantee does not cover:

•

Damage or calls resulting from transportation, improper use or neglect, the replacement of

any lamps or removable parts of glass or plastic.

•

Costs incurred for calls to put right appliances improperly installed or calls to appliances

outside the United Kingdom.

•

Appliances found to be in use within a commercial environment, plus those which are the

subject of rental agreements.

•

Products of Zanussi manufacture which are not marked by Zanussi.

This guarantee is in addition to your statutory and legal rights.

ZANUSSI EUROPEAN GUARANTEE
If you should move to another country within Europe then your guarantee moves with you to your
new home subject to the following qualifications:

•

The guarantee starts from the date you first purchased the product.

•

The guarantee is for the same period and to the same extent for labour and parts as exists in

the new country of use for this brand or range of products.

•

This guarantee relates to you and cannot be transferred to another user.

•

Your new home is within the European Community (EC) or European Free Trade Area.

•

The product is installed and used in accordance with our instructions and is only used

domestically, i.e. a normal household.

Before you move please contact your nearest Customer Care Centre, listed below,
to give them detailsof your new home. They will then ensure that the local Service
Organisation is aware of your move and able to look after you and your appliances.

France

Senlis

+33 (0)3 44 62 22 22

Germany

Nurnberg

+49 (0)911 323 2600

Italy

Pordenone

+39 (0)1678 47053

Sweden

Stockholm

+46 (0)20 78 77 50

United Kingdom

Slough

+44 (0)1753 219897