Wells WPP-6 - Manual (Page 9)

TROUBLESHOOTING SUGGESTIONS
7
PROBLEM POSSIBLE CAUSE SUGGESTED REMEDY
No power to unit
Power cord unplugged Plug power cord into appropriate receptacle
Circuit breaker tripped Reset circuit breaker
Power cord or plug damaged Replace power cord assembly
Does not pop popcorn
Kettle switch OFF Press kettle switch to “ON”
Kettle plug not securely plugged into twist-
lock receptacle
Properly connect kettle cord
Damaged kettle switch Replace kettle switch
Damaged kettle internal components Replace kettle assembly.
Popcorn does not pop
completely
Some brands of popcorn, or popcorn that is
out-of-date may not pop completely.
NOTE: even the freshest example of the very
best brand may not always pop 100% of its
kernels
Always use fresh, quality popcorn
No or insufficient oil added at start of cycle.
Refer to popcorn manufacturer’s recommendations
for proper quantity of oil.
Heat lamp does not light
Warmer switch OFF Press warmer switch to “ON”
Heat lamp loose in socket or burned out Tighten or replace heat lamp
Damaged warmer switch Replace warmer switch
Base heater does not provide
heat
Warmer switch OFF Press warmer switch to “ON”
Damaged warmer switch Replace warmer switch
Warmer element or wiring damaged Repair wiring and/or replace warmer element
Cannot tilt kettle fully
Kettle normally tilts only slightly past vertical No action required
Kettle misassembled to hangers Properly reinstall kettle
Power cord twisted Disconnect plug, straighten cord, reconnect plug
Stirrer wand interfering with
kettle tilt
Stirrer misassembled or contaminated with
built-up cooking debris
Clean stirrer components and reassemble properly
Position cam loose or damaged Reconnect or replace position cam
Damaged position switch or wiring Repair wiring and/or replace position switch
Stirrer does not rotate
Stirrer only rotates when kettle switch is ON No action required
Kettle switch OFF Press kettle switch to “ON”
Stirrer loose on gear drive shaft Reattach stirrer to gear drive shaft
Stirrer motor damaged Replace motor and gear drive assembly
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Owne
rs M
anual
W
P
P-Se
ries Pop
c
orn
Popp
er