VTech IP811 - Manual (Page 12)

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In Case Of Difficulty
11
The Phone Doesn’t Work At All
• Make sure the power cord is plugged in.
• Make sure the Ethernet cable is plugged firmly into the base unit and the broad-
band connection.
• Make sure the batteries are properly charged. If you get a LOW BATTERY mes-
sage or indication, the batteries need charging.
No Dial Tone
• First check all the suggestions above.
• Please refer to the Troubleshooting section of the Base Unit Features Manual
of IP 8100-2/ 8100-3.
You Get Noise, Static, Or A Weak Signal Even When You’re Near
The Base Unit
• Household appliances plugged into the same circuit as the base unit can some-
times cause interference. Try to move the appliance or the base unit to another
outlet.
You Get Noise, Static, Or A Weak Signal When You’re Away From
The Base Unit
• You may be out of range. Either move closer to the base, or relocate the base
unit.
• The layout of your home may be limiting the range. Try to move the base unit to
another position.
The Handset Does Not Ring When You Receive A Call
• Make sure you have the ringers activated. Refer to the section(s) on Ringer
Volume in IP 8100-2/ 8100-3 user's manual.
• Make sure the ethernet cable is plugged firmly into the base unit and the broad-
band connection. Make sure the power cord is plugged in.
• You may be too far from the base unit.
You Hear Noise In The Handset, And None Of The Keys Or
Buttons Work
• Make sure the power cord is plugged in.
Common Cure For Electronic Equipment
If the unit does not seem to be responding normally, then try to put the handset
in the charger. If it does not seem to respond, do the following (in the order
listed):
1. Disconnect the power to the base.
2. Disconnect the handset battery pack.
3. Wait a few minutes.
4. Connect power to the base.
5. Re-install the battery pack.
6. Watch for handset to display HANDSET X
or your own handset name.
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811.vcan.om.eng.indd 11 10/27/05 11:16:31 AM