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Appendix, Troubleshooting – VTech CS6228-3 User Manual

Page 49

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Appendix

Troubleshooting

Caller ID entries do not match the numbers I need to dial.

Caller ID service delivers 10 digits (the area code plus the seven-digit number). If

you need to dial something other 10 digits, see page 26 for instructions on changing

the number.
If you dial seven digits for local calls you may want to use the

Home area code feature

(page 10).

CONNECTING... shows in the handset screen.

The handset may be out of range. Move it closer to the telephone base.
Make sure the power cord is securely plugged into the telephone base. Use a working

electrical outlet not controlled by a wall switch.
Reset your telephone by unplugging the power adapter from the telephone base.

Disconnect the battery from the cordless handset. Wait for 15 seconds, then plug in

the power adapter and re-install the battery. Place the handset in the telephone base

and allow up to one minute for the handset and telephone base to synchronize.
Other electronic products may prevent your handset and telephone base from

communicating with each other. Install your telephone base as far away from

these electronic devices as possible: wireless routers, radios, cellular telephones,

intercoms, room monitors, televisions, personal computers, kitchen appliances and

other cordless telephones.

NEW VOICEMAIL and appear on the handset and the VOICEMAIL

light on the telephone base flashes and I don’t know why.

Your telephone has voicemail indication that is separate from the built-in answering

system. If

NEW VOICEMAIL and icon and the VOICEMAIL light on the

telephone base flashes, your telephone has received a signal from your telephone

service provider that you have a voicemail message waiting for you to retrieve from

them. Contact your telephone service provider for more information on how to access

your voicemail.

I cannot retrieve voicemail messages.

Your telephone has both a built-in answering system and voicemail indication. They

are independent features and each alerts you to new messages differently (page 29).

If you subscribe to voicemail service from your telephone service provider (charges

may apply), contact your telephone service provider for more information on how to

access your voicemail.

The messages on the answering system are very difficult to hear.

Press

VOL on the telephone base or handset to increase the speaker volume.

on the telephone base or handset to increase the speaker volume.


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