VIEWSONIC VS13808 - Manual (Page 19)

ViewSonic 13 3DPF8
Troubleshooting
Problem Cause Solution
Power indicator is
not lit.
Power is off or
power indicator is
broken.
Check whether the AC adapter is
well connected and power supply
is normal.
No start-up
interface.
AC adapter is not
well connected or
does not power on
normally.
Check whether the AC adapter
is well connected and make sure
the photo frame is powered on
normally.
Can see start-up
clock, but could not
play (when a card
or USB drive is
present).
Card is not
correctly inserted
or card is corrupt
or not fully
compatible.
Insert the card correctly; format
the card before copy files, or
replace with a new card.
The order of image
files is not what I
wanted.
The order of files
is sorted by file
name. Numbers
have higher priority
than alphabets.
Rename the files.
Since there are many brands of memory cards, please test the compatibility on
the spot when you purchase the memory cards. This digital photo frame could
not support pirate cards. If the memory card is correctly inserted, and the start-
up interface is displayed but the photo frame can not read the card, please turn
off and restart the photo frame, or format the card and re-copy files.