Transcend Information TS-RDM1 - Manual (Page 18)

16
Troubleshooting
If a problem occurs with your Multi-Card Reader, please first check the information listed below before
taking your Multi-Card Reader for repair. If you are unable to remedy a problem from the following hints,
please consult your dealer, service center, or local Transcend branch office. We also have FAQ and
Support services on our websites.
Driver CD cannot auto-run in Windows ®
Go to the Device Manager in the Control Panel and enable the Auto-Insert function for the CD-ROM
drive.
Operating system cannot detect the Multi-Card Reader
Check the following:
1. Is your Multi-Card Reader properly connected to the USB port? If not, unplug it and plug it in again.
2. Is your Multi-Card Reader connected to the Mac keyboard? If yes, unplug it and plug it into an
available USB port on your Mac Desktop.
3. Is the USB port enabled? If not, refer to the user’s manual of your computer (or motherboard) to enable
it.
4. Is the necessary driver installed? If your computer is using Windows  98SE, 2000 (SP1/SP2), or Mac ™
OS 9.x you must insert the Driver CD into the CD-ROM and refer to the “ Driver Installation for
Windows ® 98SE, 2000 (SP1 and SP2) ”, or “ Driver Installation for Mac ™ OS 9.x ” section to complete
the driver installation before using your Multi-Card Reader. A driver is not required for Windows 
ME/2000 (SP3, or later)/XP/Vista ™ , Mac ™ OS 10.1.2, or later and Linux ™ Kernel 2.4, or later.
Why won’t the Multi-Card Reader recognize my Memory Card?
First check that the Memory Card is compatible with the Card Reader, then check that you inserted the
Memory Card correctly with the appropriate side facing up/down.
When I plug my Multi-Card Reader into a Mac
™
the Reader does NOT appear?
Check the following:
1. If your Mac ™ OS is pre-Mac ™ OS 10.1.2 you must install the driver from the CD.
2. A compatible Memory Card must be inserted into the Multi-Card Reader before the Reader will appear
on the Mac’s screen.
Cannot find the file that was just copied using the Multi-Card Reader
You should always open a transferred file in its new location to ensure it transferred successfully. Re-copy
the file and refer to the “ Disconnecting from a Computer ” section to remove the Reader after the copying
process is completed.
A File that was just deleted still appears
Re-delete the file and refer to the “ Disconnecting from a Computer ” section to remove the Reader after
the delete process is completed.
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