Oki lan 6020E - Manual (Page 190)

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Section 6 - Appendix A - Troubleshooting
OKI OkiLAN 6020e User’s Guide
Appendix A
Troubleshooting
Before You Call
This appendix allows you to troubleshoot problems you
may have installing or using the EtherTalk protocol.
After trying these suggestions, if you are still having
difficulty, call Oki Data Customer Support at 1-800-
OKI-DATA (1-800-654-3282).
If you have trouble sending data to the printer through
your OkiLAN 6020e, check the following:
• Verify that the OkiLAN 6020e printer appears in the
Chooser
• Printer configuration
• Printer hardware
• OkiLAN 6020e configuration
• OkiLAN 6020e hardware
• Cabling and/or connectors
• Macintosh System version
• LaserWriter driver version
• Application software configuration
OkiLAN 6020e Does Not Appear in the
Macintosh Chooser
If the OkiLAN 6020e does not appear in the Chooser as
a LaserWriter device, check the following:
• Print a configuration sheet. Verify that the EtherTalk
protocol and port are enabled.
• Verify that the AppleTalk type is LaserWriter.
• Verify that the OkiLAN 6020e has passed self-test.
The status indicator should be solid green.
• Check the connections between the OkiLAN 6020e
and the Macintosh. When the OkiLAN 6020e does
not appear in the Chooser, it is often caused by a
cabling problem.
• Verify EtherTalk Phase 2 is selected in the Control
Panel.