Oregon Scientific Barbie G068 - Manual (Page 27)

Chapter Chapter 8 8
Troubleshooting
Developing learning aids is a responsibility that we at Oregon Scientific take very seriously. Our goal is to provide
you with products of the highest quality and best value. We take every step to ensure that the information in our
products is accurate and appropriate. However, errors can sometimes occur. It is important for you to know that we
stand behind our products and encourage you to call our Customer Service Department at 1-800-853-8883 with any
problems and/or suggestions that you might have. Our service representatives will be happy to help you.
Before contacting an authorized service representative at 1-800-853-8883, carry out the following simple checks.
It may save you the time and expense of an unnecessary service call.
No display
Is the power supply connected?
Are the batteries installed properly?
Do the batteries need replacing?
Difficult or no response from the mouse
Are the ball of the mouse and mouse pad clean and free from dust?
Is the mouse connected correctly?
Black-out screen or abnormal display
Press the Reset button or disconnect the power supply by removing batteries or disconnecting the adaptor for at least
10 seconds before connecting the power supply again.
In an environment prone to static discharge, the unit may malfunction.
To reset, press the Reset button on the bottom of the unit.
Conforms to safety requirements of ASTM F963, EN71 Parts 1,2 and 3 and EN50088.
In an effort to continually improve our products, the actual screen display on product may differ slightly from the diagrams shown.
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