Reliable J490A - Manual (Page 8)

TROUBLESHOOTING
Do not operate the steam cleaner with a damaged cord, plug or if the steam cleaner has been
dropped or damaged. To avoid risk of electric shock, do not disassemble or attempt to repair the
unit on your own. Return the unit to Reliable Corporation (see warranty) for examination, repair or
replacement.
PROBLEM
POSSIBLE CAUSES REMEDY
No steam is released through
the steam iron. 1. Steam on/off switch is
not turned on.
2. Water tank is empty.
3. Unit is not plugged in.
4. Generator is not fully
heated.
1. Turn steam on/off
switch on.
2. Put required amount of
water into tank.
3. Plug unit into outlet.
4. Wait for light (3) to turn
on.
The iron soleplate remains
cold. 1. Iron is not switched on.
2. Temperature is set at
minimum.
1. Turn iron on/off switch
on.
2. Turn the temperature
dial to the appropriate
setting.
Water drops are leaking from
the soleplate. 1. The soleplate
temperature is too low
to iron with steam.
2. The steam generator is
not fully heated yet.
1. Increase the
temperature on the dial
to the marks between 2
and 3 dots.
2. Wait for the (3) light to
come on.
Dirty steam is coming out of
iron. 1. There may be scale in
the water tank.
2. Not using the right type
of water for your boiler.
1. Clean the steam
generator as per the
enclosed instructions.
2. Use
demineralised/distilled
water after you have
cleaned the tank (using
powder provided).
Yellowing and/or melting of the
plastic. 1. Leaving the iron on the
iron rest at high
temperature
1. Do not leave the iron on
unattended.