Problem solving guide, Trouble shooting – Riccar BRILLIANCE BRLP User Manual

Page 14

Problem Solving Guide

Thermal motor protection

Your Brilliance is equipped with a
safeguard to recognize when the vacuum
heats up and shuts down to protect your
vacuum cleaner. Note that when this
happens, the headlight is still on but the
motors shut off. Common reasons why a
vacuum may overheat include operating a
vacuum with a full bag or when there is a
clog in the vacuum.

• Unplug the vacuum.

• Inspect your vacuum for a full bag

condition or a hose clog and correct
the problem. Locate the Thermal Motor
Reset button on the back of the vacuum.
Press button and resume vacuuming.

If problem continues, contact your
Authorized Riccar Retailer.

Trouble Shooting

PROBLEM

Vacuum won’t turn on

Vacuum won’t pick up or
low suction

Dust escaping from vacuum

POSSIBLE REASON

• Power cord not firmly

plugged in

• Blown fuse or tripped

breaker

• Needs service

• “Carpet” switch not on
• Vacuum bag full
• Clogged filter
• Hose clogged
• Worn brushroll
• Broken belt

• Tool activation dial

turned on

• Dust cover not seated

properly

• Filter not installed

correctly

• Vacuum bag not installed

correctly

POSSIBLE SOLUTION

• Plug unit in firmly

• Check house fuse or

breaker. Replace fuse /
reset breaker.

• Take to Authorized Retailer

(-888-6-RICCAR)

• Turn “carpet” switch on
• Install new bag
• Install new filter
• Remove obstacle
• Replace brush strips
• Take to Authorized Retailer

for belt replacement

• Turn tool activation dial to

“off” position

• Reinsert the dust cover

and secure latch

• Review filter installation

(page 20)

• Review bag installation

(page 9)

Any other service should be done by an

Authorized Service Representative.

Service 1-888-6-RICCAR

To locate your nearest retailer, visit our website at

www.riccar.com

Thermal Reset

If problem persists,

consult owner’s manual

or contact retailer.

1. Unplug machine

2. Locate problem

source (clogged

hose or full bag)

3. Correct problem

4. Press reset button