Robbins Company Flooring - Manual (Page 3)

Warranty
Who is Covered?
All warranties in this Limited Warranty Guide are given only to the original
retail purchaser of our product. Our warranties are not transferable.
What is Covered and For How Long?
The limited warranties described in this guide are subject to the product
applications, limitations, disclaimers and exclusions described below and are
effective for floors purchased after February 17, 2010. All warranties run from
the date of retail purchase for the applicable period described in this guide.
What Are You Responsible For Under Our Warranties?
To be covered under our warranties (except under the Pre-installation Defects
Warranty) you need to retain your sales slip and make sure that the flooring is
properly installed in accordance with our installation instructions provided with
the flooring. To be covered under our Subfloor Moisture Protection Warranty,
keep your proof of pre-installation moisture test results and sales slip
confirming use of our recommended adhesives and Armstrong S-135 VapArrest
Professional Moisture Retardant System. To be covered under our warranties
when installing over a radiant-heated subfloor, keep the flooring surface at or
below 85˚ F (29˚ C) and the relative humidity between 35% and 55%. You
must also properly care for your new floor using our easy-to-follow
maintenance instructions within this brochure. We recommend that you use
only our specially formulated floor care products to preserve your flooring. Use
of floor care or sundry products (i.e. adhesives) other than those we have
specially formulated and recommend for use with our flooring products may
damage your floor and void this warranty.
What Will We Do If Any Of The Covered Events Occur?
If any of the covered events listed in this guide occurs within the warranty
periods specified for the respective flooring product, we will recoat, refinish, fill
or furnish comparable flooring (of our manufacture and of similar color, pattern,
and quality), for either the repair of the defective area or the replacement of
the floor, at our option. In the unlikely event that we are unable to correct the
problem after a reasonable number of attempts, we will refund the portion of
the purchase price for the section of failed flooring. If your floor was
professionally installed, we will also pay reasonable labor costs for the direct
repairs or replacement within the first five years of the warranty period, or the
length of the warranty period, whichever is less based on the following
schedule:
First two years of warranty period: labor reimbursed at 100% of reasonable
and customary charges.Three to five years of warranty period: labor
reimbursed at 50% of reasonable and customary charges.
These warranties do not include the removal or replacement of cabinets,
fixtures, retail markups, installation or labor provided by others or supplemental
costs, including but not limited to, relocation during the repair process such as
hotel, meals, or moving and storage of furniture.
For our products with the Subfloor Moisture Protection Warranty, we will
replace or repair (as specified above) such flooring no more than once, which is
your exclusive remedy under this warranty. If the replacement or repair fails in
the same manner a second time, the site conditions will be deemed
unacceptable for the installation of our hardwood floors.
These are the exclusive remedies under this warranty if a defect or other
warranted condition occurs. We reserve the right to verify any claims or defect
by inspection and have samples removed for technical analysis.
What Is Not Covered By These Warranties?
• The Limited Warranties do not cover conditions caused by improper use or
maintenance, such as: (see Care and Maintenance Guidelines)
1. Reduction in gloss, marks, scuffs, scratches, gouges, dents or cuts, including,
without limitation, those caused by pets.
2. Damage caused by negligence, accidents, misuse, or abuse (i.e., dragging
objects across the floor without proper protection).
3. Wear caused by pebbles, sand or other abrasives, construction traffic, or
failure to maintain the floor as required (see Care and Maintenance
Guidelines).
4. Damage caused by caster wheels or vacuum cleaner beater bars.
5. Failure to support furniture with floor protectors that are at least one
inch in diameter, made of non-staining felt or non-pigmented hard plastic,
rest flat on the floor and are replaced regularly.
• Splits, cracks, grain raising, checking, edge fracturing, splintering or chipping
that occurs during or after the floor has been installed and as a result of
abuse, misuse, improper maintenance or care, exposure to excessive
moisture or improper environmental conditions (i.e., low or high humidity)
are not covered by these warranties.The use of a humidifier/dehumidifier may
be necessary to maintain the proper humidity level between 35% - 55%.
• Wood flooring installed in full bathrooms with a shower or tub.
• Damage caused by fire, flooding, and other natural disasters and Acts of God.
• Changes in color due to aging, excessive moisture, exposure to sunlight or
Ultra Violet rays (which may cause oxidation of finish/stain) is not considered
a defect. Certain species including, but not limited to, American Cherry,
Walnut, Brazilian Cherry, and Merbau are especially susceptible to color
change. Area rugs should be moved occasionally, as they block sunlight and
may give the appearance of discoloration under the rug.
• Color, shade, or texture variations between samples, printed color
photography or replacement flooring and the actual material.
• Color variations between flooring and/or samples and other flooring or
wood products, which you wish to match (e.g., cabinets, stair railings, trim,
etc.).
• Deficiencies related to subfloor/floor joist assemblies, subfloor preparation
materials, and fasteners including, but not limited to, uneven subfloor surfaces,
floor deflection or voids in the subfloor.
• Noises including, but not limited to, squeaks, popping, etc.
• A product deformity that is not measurable or that is visible only under
certain light or from a certain angle is not considered a defect and is
therefore not covered by these warranties.Visible defects should be
evaluated by their visibility from a standing position in normal lighting.
• Natural wood characteristics such as variations in grain, color, mineral streaks,
knots, normal differences between color of samples and the color of installed
floors, and color variations from board to board.
• Natural expansion and contraction resulting in separation between boards or
damage caused by low or excessive humidity.
• Products designated as "thrift," "antique," "tavern," "bargain," "cabin grade,"
"seconds," "economy grade," "rustic," "close-out," "off-goods" or "non-
standard." Such products are sold "AS IS."
• Floors that are installed in other than owner-occupied or tenant-occupied
residences.
• Commercial installations of residential products.
• Construction or installation-related damage.
• Floors damaged by subfloor moisture or water damage, including without
limitation, due to broken or leaking water pipes, flooding, wet-mopping spills
or weather conditions.
• Installation defects, including installations made: (i) in violation of applicable
state or local housing or building codes, or (ii) contrary to written instructions
furnished with the product.
NOTE: YOU AND YOUR INSTALLER ARE RESPONSIBLE TO INSPECT
FLOORING PRIOR TO INSTALLATION. WE ACCEPT NO RESPONSIBILITY
FOR LIABILITIES, CLAIMS OR EXPENSES, INCLUDING LABOR COSTS,
WHERE FLOORING WITH VISIBLE DEFECTS HAS BEEN INSTALLED.
What Is Excluded From These Warranties?
None of our installers, retailers, distributors or employees has the authority to
alter the obligations, limitations, disclaimers or exclusions under any of our
warranties.
WE EXCLUDE AND WILL NOT BE LIABLE FOR OR PAY INCIDENTAL,
CONSEQUENTIAL OR SPECIAL DAMAGES UNDER OUR WARRANTIES.
By this we mean any loss, expense, or damage other than to the flooring itself
that may result from a defect in the flooring. Our limited warranties constitute
the only express warranties for the product purchased.
TO THE EXTENT PERMITTED BY LAW AND FOR ALL NON-CONSUMER
PRODUCT, ALL WARRANTIES OTHER THAN OUR LIMITED WARRANTIES,
EXPRESS OR IMPLIED, INCLUDING ANY WARRANTY OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, ARE
DISCLAIMED. IF ANY IMPLIED WARRANTY ARISES UNDER STATE LAW,
ANY AND ALL IMPLIED WARRANTIES (INCLUDING ANY WARRANTY OF
3