Troubleshooting – Rosen Entertainment Systems Rear Observation System Package RVMPKG1 User Manual
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Occasionally clean the surface of the mirror with a soft cloth moistened with water or 
window cleaner. 
Troubleshooting
Table 1 Rearview Mirror
Symptoms
Solutions
The ON/OFF signal light 
on after the car is started? 
1. Check the installation-wiring diagram. 
2. Ensure that the parallel red and black line 
from the control box is connected 
properly. 
3. Check for 12 volts on the blue wire while
Ign on.
No video signal appears while
reversing the car?
1. Check the LCD Contrast (Brightness)
control knob whether the contrast knob is 
set too low. 
2. Check the rearview Camera lens. 
3. Check the rearview Camera wiring and 
connection.
4. Check the cable from the rearview mirror
is connected to the control box.
5. Check out the wire connection (to find out
whether the system’s reverse wire cable is 
connected to the reverse switch gear of the 
car) 
Video image is not sharp enough??
1. Clean the lens of the camera. 
 
Table 2 Hands Free Phone
Symptoms
Solutions
When the Hands Free Phone 
Function is not working? 
1. Check the volume control knob
whether the volume is set too low.
2. Check to see if the hands free cable
plug to the phone hand set input 
jacket is properly connected. 
3. Check whether the mobile phone
hands free cable plug is properly 
connected to the control box. 
