Raritan Computer COMMANDCENTER NOC - Manual (Page 7)

F IGURES vii
Map Users ............................................................................................................................................101
Appendix A: Specifications ........................................................ 103
V1 Platform ...................................................................................................................................103
General Specifications ..........................................................................................................................103
Hardware Specifications .......................................................................................................................103
Remote Connection ..............................................................................................................................103
Environmental Requirements................................................................................................................103
Electrical Specifications ........................................................................................................................104
Appendix B: Troubleshooting ..................................................... 105
The Raritan Support Structure......................................................................................................105
The CC-NOC’s Ability to SSH to Raritan ..............................................................................................105
Checking Appliance Database Settings .......................................................................................106
RAID Array Failure .......................................................................................................................106
The CC-NOC Services .................................................................................................................106
Discovery ..............................................................................................................................................106
Capability Scanning ..............................................................................................................................107
Pollers...................................................................................................................................................107
Notifications ..........................................................................................................................................107
SNMP Data Collection ..........................................................................................................................108
Vulnerability Scanning ..........................................................................................................................108
Events, Historic Data, and Graphs........................................................................................................108
Windows Management .........................................................................................................................108
Your Network ................................................................................................................................109
Raritan Support Structure.............................................................................................................109
Contacting Raritan ................................................................................................................................109
Discovery ......................................................................................................................................109
Why Don’t I See the Machine Name for my Windows 2000 Systems? .................................................110
Capability Scanning ..............................................................................................................................110
Scanning Interfaces ..............................................................................................................................110
Re-Parenting.........................................................................................................................................111
Do the NetBIOS Node Names Match?..................................................................................................111
Are Both IP Addresses in the SNMP Interfaces Table? ........................................................................111
Why Can’t My CC-NOC Manage X Service? ........................................................................................112
Pollers...........................................................................................................................................112
Notifications ..................................................................................................................................113
Why am I Not Receiving Notifications?..............................................................................................113
What Conditions Cause a Notification to be Sent? ...............................................................................114
SNMP Data Collection..................................................................................................................114
SNMP – What it is and What it Does ....................................................................................................114
Troubleshooting SNMP Data Collection................................................................................................115
GetIF.....................................................................................................................................................116
Vulnerability Scanning ..................................................................................................................116
Historic Data and Graphs .............................................................................................................117
How is Performance Data Summarized? ..............................................................................................117
How are Service Level Availabilities Calculated? .................................................................................117
Why isn’t SNMP Part of my Service Level Availability Calculations? ....................................................117
How Do I Interpret the SNMP Graphs/Reports? ...................................................................................118
Additional Support ........................................................................................................................118
The Tools Discussed in this Chapter ....................................................................................................118
Documentation......................................................................................................................................118
How do I get Help? ...............................................................................................................................118
Appendix C: Performance Monitoring ........................................ 121
Overview.......................................................................................................................................121
SNMP Data Collection..................................................................................................................121
SNMP Data Collection Enhancements.........................................................................................124
Windows Performance Metrics.....................................................................................................124
Leveraging Performance Data in Network Management .............................................................125
Thresholding .................................................................................................................................126
How it works .........................................................................................................................................126
SNMP Performance Metric Thresholds ........................................................................................127
Windows Performance Metric Thresholds....................................................................................128
Appendix D: Setting up WMI on Target Machines...................... 129