NEC 5800 - Manual (Page 5)

Express5800/A1160 Server Standard Warranty
♦
Req uires preplanning for installation b y NECAM
and the Custo mer. An Installatio n Site Preparatio n
Guide will be delivered and agreed upo n b etween the
Custo mer and NECAM prior to installatio n. T his
document will pro vide an Outline o f the Installatio n
Plans and Processes.
♦
Installatio n will take (2) days o n-site. Installatio n
includes; Hard ware, Op erating System; network
connectio n, configuratio n and ad ministrator training
at the Custo mer site. An ything beyo nd the 2 days
will req uire additio nal fees.
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RELOC ATION SERVICE
NEC relocatio n services is a fee-based service d elivered
b y an NEC Engineer and or a NEC Certified Service
Provider to help Custo mers protect their IT investments
b y red ucing risks, includ ing minimal do wntime, that are
kno wn to be asso ciated with relo catio n.
♦
NECAM or the Certified Service Provider will work
with the Custo mer to p lan and coord inate the mo ve.
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NECAM’s Engineer will with the Custo mer System’s
Ad ministrator to shut-do wn the server, d ismantle
what is necessary and crate the server(s), and will
once relocated, install the server into the new
facility.
♦
The original shipping carton sho uld be retained for
limiting risks asso ciated with relocatio n. If a new
container is needed fro m NEC, a fee can be assessed
and add itio nal lead time will be req uired for the
special order ite m.
♦
NECAM will arrange at the Custo mers co st,
transportation fro m the o ld location and to the new
one. Custo mer may choo se its o wn shipping vendo r
over NECAM’s, b ut NECAM must be able to work
with the shipper to ensure proper req uirements are
met.
♦
If Custo mer relocates the NEC server witho ut the
use o f NECCare Professional Services, NEC may
require yo ur server to be recertified at an add itio nal
fee to revalidate and maintain the warranty o f yo ur
server. An y damage o ccurring d uring a no n-NEC
assisted mo ve will vo id the warranty o f the server.
Please refer to the sectio n in this document entitled:
What is Covered and W hat is Not Co vered for
further informatio n.