PictureTel LIVE GATEWAY 3.1 - Manual (Page 105)

installed).
Problem: LiveGateway Starts, Then Fails
Use the following checklist to quickly identify and resolve this problem.
Probable Causes:
• POST failure.
• POST successful, but card not responding.
• Missing download file.
• Download timeout/possible hardware failure with ISA access.
What You Should
Check and/or
Verify:
• Look at LiveGateway log file for error messages.
Possible
Solutions:
• POST failure: Get a new card.
• POST successful, but card not responding: Try another IRQ.
• Missing download file: Reinstall software.
• Download timeout/possible hardware failure with ISA access:
Try Bootup Board diagnostics. If failure detected, get a new
card. If no failure detected, provide PictureTel with server
hardware information.
Problem: LiveGateway Starts, Downloads, But Is Not Online
Use the following checklist to quickly identify and resolve this problem.
Probable Causes:
• LiveManager Application is not active.
• LiveManager Application rejects registration attempt.
• LiveManager not entered during LiveGateway
configuration.
What You Should
Check and/or Verify:
• Is LiveManager application running?
• Has LiveManager been configured to recognize the
LiveGateway server (LiveManager network topology)?
• Has the LiveManager been configured by the
LiveGateway configuration utility (via the Gatekeeper
button)?