Philips HD7822 - Manual (Page 4)

Troubleshooting
If you have a problem, you may find the solution in the table below. If the table does not
provide the solution to your problem or if you have a question, see chapter ‘Guarantee
& service’.
Problem Solution
The indicator light
continues to blink
slowly.
You have not yet flushed the coffee machine (see chapter
‘Preparing the machine for use’).
You have used the SENSEO ® coffee machine at an altitude
higher than 2200 metres above sea level. This has caused the
water in the machine to start boiling before it has reached
the required temperature, which prevents the machine from
functioning properly. Switch the machine off and no longer
use it at altitudes higher than 2200 metres above sea level.
The SENSEO ®
coffee machine does
not produce coffee
when used for the
first time.
You have not yet flushed the coffee machine. When you use
the machine for the first time, you have to flush it before you
start brewing coffee (see chapter ‘Preparing the machine for
use’).
The indicator light
continues to blink
rapidly.
Make sure that:
the water reservoir has been properly placed;
there is enough water in the water reservoir (i.e. above the
q MIN level if you want to brew 1 cup);
the ambient temperature is not lower than 10 °C. If it is, the
machine will not function properly.
Type HD7824 only:
the 2-cup button
qq cannot be
operated.
Make sure that there is enough water in the water reservoir
for brewing 2 cups of coffee. If the light ring around the
2-cup button qq is out, there is not enough water in the
water reservoir for brewing 2 cups.
Water leaks from
the coffee machine.
Make sure that:
the lid is properly closed (the lever must be properly locked);
the water reservoir has not been filled beyond the MAX
level;
the sieve in the centre of the pod holder is not clogged.
If it is, unclog the sieve by holding the pod holder under a
running tap. If necessary, you can use a washing-up brush or a
pin to unclog the sieve;
the coffee pod has been put properly in the centre of the
pod holder;
the sealing ring has not got stuck under the edge of the
water distribution disc (see figure 1 at the beginning of these
instructions for use).
the water drops on the worktop are not the result of placing
or removing the water reservoir or removing used coffee
pods.
you do not remove the water reservoir when the coffee
machine is heating up. This may cause water that normally
ends up in the water reservoir to leak out of the machine.
In all other cases, contact the Philips Consumer Care Centre
in your country.
The coffee spout
cannot be taken out
of the machine.
The coffee spout can only be taken out after the coffee
collector has been removed.
The lid cannot be
opened.
A vacuum may have temporarily formed under the lid.
Switch the machine off. Pull the lever up as far as it will go
and wait 24 hours before opening the lid. You may need to
use quite some force.
Make sure that the sieve in the centre of the pod holder is
not clogged. If it is, unclog the sieve by holding the pod holder
under a running tap. If necessary, you can use a washing-up
brush or a pin to unclog the sieve.
Problem Solution
Make sure you do not move the SENSEO ® machine.
Moving the machine, placing it outdoors or in a cool or cold
environment does not accelerate the unlocking of the lid.
Do NOT put the SENSEO ® machine in the fridge or freezer,
as this does not accelerate the unlocking of the lid.
If problems continue to occur, contact the Philips Consumer
Care Centre in your country.
The coffee machine
produces less coffee
than before.
Perhaps the sieve in the centre of the pod holder is clogged.
If this is the case, unclog the sieve by rinsing the pod holder
under a running tap. Use a washing-up brush to clean the
sieve, if necessary.
Descale the machine (see chapter ‘Descaling’).
The Senseo coffee
machine brews only
a small quantity of
coffee or no coffee
at all when it is used
for the first time.
You have not flushed the machine properly before first use.
As a result, the boiler is not or not completely filled. Flush the
machine properly (see chapter ‘Preparing the machine for
use’) before you brew another cup of coffee.
The lid cannot be
closed properly.
Check if a used coffee pod is sticking to the water
distribution disc. If this is the case, remove the used pod.
Check if you used the correct pod holder. Use 2 pods in
combination with the deeper 2-cup pod holder qq. Use 1
pod in combination with the 1-cup pod holder q.
The machine has
been stored in a
room that was not
frost-free.
Contact the Philips Consumer Care Centre in your country.
The SENSEO ®
coffee is not strong
enough.
Make sure that:
you have used the correct number of pods and have pressed
the right button. Use 1 pod in combination with the 1-cup
pod holder q and the 1-cup button q. Use 2 pods in
combination with the 2-cup pod holder qq and the 2-cup
button qq;
the coffee pod(s) have been placed properly in the centre
of the pod holder, to prevent water from escaping along the
edge of the pod(s). When you are using two coffee pods on
top of each other, make sure that the convex sides of both
pods are pointing downwards and press the pods lightly into
the pod holder;
you have not used the same pod twice by accident;
the coffee in the pod is evenly distributed;
If you prefer a more robust flavour, SENSEO ® coffee pods
with a stronger blend are available.
The SENSEO ®
coffee is too strong.
If you prefer a milder flavour, SENSEO ® coffee pods with a
milder blend are available.
The coffee is not
hot enough.
Do not use cups that are too large, as they will cause the
coffee to get cold more quickly. Make sure the cups have a
capacity of at least 150 ml.
Water and steam
have leaked from
the bottom of the
appliance in a fast
way.
Your SENSEO ® machine has a technical malfunction and has
drained all water for safety reasons. The machine is blocked
and does not function anymore. For assistance, please visit
our website www.senseo.com or take the machine to a
Philips service centre.
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