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Troubleshooting, Storage – Powercom 800VA User Manual

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10. Troubleshooting

PROBLEM

POSSIBLE
CAUSE

ACTION TO TAKE

On/off/test/silence
button not pushed or
push too short

Press the on/off/test/silence
button more than 1 second

Battery voltage less
than 10V

Recharge the ups at least 4
hours

PCB failure

Replace the PCB, call for
service

UPS not on
LED not light

Load less than 20W at
battery mode

Normal condition

Power cord lose

Replug the power cord

AC FUSE burn out

Replace the AC fuse

Line voltage too high,
too low or black out

Normal condition

UPS always at
battery mode

PCB failure

Replace PCB, call for service

battery not fully charged

Recharge the UPS at least 4
hours

Back up time
too short

PCB failure

Replace PCB, call for service

Buzzer
continuous
beeping

Overload

Remove the noncritical loads

RED LED light

Battery failure

Replace battery, call for service

11. Storage

10.1 Storage conditions
Store the UPS covered and upright in a cool , dry location, with its battery fully
charged. Before storing, charger the UPS for at least 4 hours. Remove any
accessories in the accessory slot and disconnect any cables connected to the
computer interface port to avoid unnecessary draining the battery.

10.2 Extended storage
During extended storage in environments where the ambient temperature is -15 to +30

(+5 to +86

), charge the UPS‘s battery every 6 months.

During extended storage in environments where the ambient temperature is +30 to
+45

(+86 to +113

), charge the UPS‘s battery every 3 months.

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