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Troubleshooting – Philex SLX LINK SYSTEM 27833 User Manual

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If you have any problems setting up the

SLx link, please read the instructions again

carefully or see the common questions below:

• I cannot view my terrestrial TV channels

on either of my televisions

Check that your terrestrial aerial is connected

to the Aerial IN/RF IN socket on the back of

your Sky™/Sky+™ receiver from your aerial

wall socket or via your VCR. The terrestrial

aerial signal will now be output from RF1 (to

your main television) and RF2 (to your second

television).

• The SLx red LED does not switch on and

my remote control is not working

The SLx link requires power from the Sky™/

Sky+™ receiver in order to power the remote

sensor. You can perform the following simple

exercise to find where the SLx link voltage is

being lost.

1. Connect the SLx link directly into the RF2

socket on your Sky™/Sky+™ receiver. Does the

SLx Link LED light up?

YES - Sky™/Sky+™ box is OK, move to

next step

NO - your Sky™/Sky+™ box is not switched

on, or is no set up correctly (see step

three of installation instructions).

2. If you have an aerial amplifier/splitter

between the Sky™/Sky+™ receiver and the

second TV, connect the SLx link directly into an

output socket on your amplifier/splitter using a

short piece of coaxial cable with male to male

connections. Does the SLx Link LED light up?

YES - Aerial amplifier/splitter is OK, move to

next step

NO - Your amplifier/splitter is blocking the

SLx power signal. You will need to fit a

digital amplifier bypass kit (available

from your local electrical retailer).

3. If you have any wall plates fitted in either

the main or second TV locations, connect

the SLx link directly into the wall plate in the

second TV location. Does the SLx Link LED

light up?

YES – Wall plates are OK, move onto next step

NO – One or more of your wall plates are

isolated and are blocking the SLx link

power signal. Replace with non-isolated

wall plates (available from your local

electrical retailer).

4. If the red LED still does not switch on after

performing the above excercise, it is likely that

there is a problem with the coaxial cabling or

connectors. Please check that all cables are free

from kinks, twists or tight bends and that all

Troubleshooting

coaxial connectors are fitted correctly.

Once you have found the problem and

rectified as detailed above, reconnect the SLx

link in the second TV location as instructed in

step two of the installation instructions

• The SLx link LED is on but my remote

control is not working

1. Fit an additional small length of coaxial

cable between the SLx link and your Sky™/

Sky+™ receiver to resolve a possible phasing

problem caused by the length of the cable

being used.

2. Check the batteries in your remote control.

3. Ensure there is a clear line of sight between

your remote and the SLx infrared eye.

If you are experiencing problems with

your Sky™/Sky+™ receiver, please press the

SERVICES button on your Sky™/Sky+™ remote

control and select the TELEPHONE NUMBERS

option to view a list of helpful telephone

numbers.

If you still have problems installing your SLx

link please call our:
Customer Careline: 0901 293 0038

Calls are charged at £1 per minute from a BT landline
Call charges from other networks may vary

Technical Support: http://technical.philex.com

Step Three

Setting up the SLx link

IMPORTANT – read carefully

Before you begin using the SLx link you must

provide power to it from your Sky™/Sky+™

receiver. The following instructions must be

performed from your Sky™/Sky+™ receiver

location using your

Sky™/Sky+™ remote control:

1. Switch on your Sky™/Sky+™ receiver and

view on your main television.

2. Press the SERVICES button (Figure 4.1).

3. Select the SYSTEM SETUP option.

4. Press the following buttons in sequence:

0, 1, SELECT.

You should now see the installers’ menu. If

not,

repeat the above steps.

5. Select the RF OUTLETS option (Figure 4.2).

Make a note of the RF channel number in this

menu as you may require this information

when tuning your second television,

depending on tune operation on your

television.

6. Highlight the RF OUTPUT POWER SUPPLY

option (Figure 4.3).

7. Set this option to ON using the left/right

arrow buttons.

8. Select SAVE NEW SETTINGS.

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Step Four

Using the SLx link

1. Switch on your second TV and select an

empty channel.

2. Tune and store this channel to the Sky™/

Sky+™ receiver. Depending on your

television, you may be able to tune to the RF

channel number displayed in the installers’

menu. Please consult your TV user manual

for details of how to tune your television.

3. Once tuned to your Sky™/Sky+™ receiver you

should now be able to use your Sky™/Sky+™

remote control to control your Sky™/Sky+™

receiver and view your Sky™/Sky+™ channels

on your second TV.

Additional Sky™/Sky+™ remote controls are

available for purchase should you wish to use

a separate remote control for each viewing

location. These should be available from your

local electrical retailer.
Note: You cannot view a different Sky™

channel in each location without the use of

additional Sky™ receivers and subscriptions.

Please contact Sky™ for details.

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9. Press the SKY button to return to normal

viewing.

10. Check that the red LED on the SLx link is

lit to indicate that the settings have been

performed correctly. If this LED is not on,

repeat the above instructions or check

the troubleshooting guide.

Figure 4.1

Figure 4.2

Figure 4.3

1. Using your Sky Digibox
2. Telephone Numbers
3. Parental Control

4. System Setup

5. Favourite Channels
6. Other Channels

1. LNB Setup
2. Default Transponder
3. Telephone Settings

4. RF Outlets

5. Manual Tuning
6. New Installation

RF Channel Number

60

RF Outlet Power Supply ON

Save New Settings

Installers set up

RF Outlets

Waste electrical and electronic products must

not be disposed of with household waste.

Please recycle where facilities exist. Check with

your Local Authority for recycling advice.

© Philex Electronic Ltd. 2009 V3.1