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11 frequently asked questions, 12 troubleshooting – Philips WP3890 User Manual

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11 Frequently asked

questions

Can I use the Philips pure water dispenser to

purify well/bore water?

Yes. The pure water dispenser was designed to

purify drinkable water from e.g. municipal water

sources, wells or bores. it is not intended to purify

lake water, river water, sewage water or other

types of untreated water. if you use well/bore

water, we recommend that you have your water

tested regularly.

Can treated water be stored?

Yes. To prevent treated water from becoming

contaminated, store it in a clean container with a

tight-fitting lid. If properly refrigerated in an airtight

container, treated water can be stored for up to

8 hours.

Can ultraviolet light make the water radioactive?

No. Ultraviolet light is not radioactive. As a result,

it is impossible for water treated with ultraviolet

light to become radioactive.

Does the Philips pure water dispenser change

the taste of water?

The taste of water depends on what is in the

water. The pure water dispenser removes many

substances such as particulates and chlorine, thus

improving the taste, odour, and clarity of the water.

What is so special about the UV lamp?

Ultraviolet light is an effective way to destroy

microorganisms without the use of chemicals. The

UV lamp produces light in a specific wavelength

that is destructive to microorganisms. The light

needs to have the right intensity and the water

must be exposed to the light for a specific amount

of time for it to get the right dose of UV light.

12 Troubleshooting

The filter indicator flashes.

Filter life coming to an end. Buy and install new

filter

The filter indicator lights up continuously.

You need to replace the filter. Replace the filter

(see chapters ‘Cleaning and maintenance’ and

‘Replacement’).

The battery indicator flashes red.

The battery is almost empty. Switch on the

appliance to let the battery charge.

The battery indicator lights up continuously red.

The battery is charging.

Water drips from the appliance.

One or more pipes inside the appliance are

not connected properly. Check all connections.

Contact your dealer or an authorised Philips

service centre.

The UV indicator lights up continuously.

An error occurred in the UV chamber. Check

if the cover of the UV chamber is closed. Clean

the quartz tube (see chapter ‘Cleaning and

maintenance’). if the problem persists, contact

your dealer or an authorised Philips service centre.

The appliance does not dispense water, even

though there are no error indications.

WP3890 only: There is no mains power. Check

if the power supply works and if the plug is

inserted in the wall socket properly.

The filter has not been placed properly. Place

the filter properly

You have not used an original Philips

replacement filter. Always replace the filter with

an original Philips filter, type WP3990.

The fuse has blown due to voltage fluctuations.

Contact your dealer or an authorised Philips

service centre.