Planet Technology ICA-650 - Manual (Page 72)

Appendix B
Troubleshooting
Appendix B Troubleshooting
Q: The video and audio codec is adopted in the Network Camera?
A: The Network Camera utilizes JPEG compression to providing high quality
images. JPEG is a standard for image compression and can be applied to
various web browsers without the need to install extra software. The audio
codec is ADPCM compression.
Q: The maximum number of users access Network Camera simultaneously.
A: The maximum number of users is depending on the total bandwidth accessed
to Network Camera from clients. The data throughout of Network Camera is
around 5~6Mbps. Therefore, the maximum number of connected clients is
varying by settings of resolution and frame rate. Obviously, the performance of
the each connected client will slow down when many users are logged on.
Q: The Network Camera can be used outdoors or not.
A: The Network Camera is not weatherproof. It needs to be equipped with a
weatherproof case for outdoors using. However, equipped with a weatherproof
case will disable the audio function of Network Camera.
Q: The Network Camera will be installed and work if a firewall exists on the
network.
A: If a firewall exists on the network, port 80 is open for ordinary data
communication. The Network Camera uses port 80(default) only. This port (or
the port you specify from the Configuration screen if you change the default
port) needs to be opened on the firewall.
Q: The username and password for the first time or after factory default
reset
A: Username = admin and leave password blank.
Note that it’s all case sensitivity.
Q: Forgot the username and password
A: Follow the steps below.
• Restore the factory default setting by press pressing and holding down more
than 8 seconds when power on Network Camera.
• Reconfigure the Network Camera.
Q: Forgot the IP address of the Network Camera.
A: Check IP address of Network Camera by using the IP Finder (ipedit) program.
Q: IP Finder program (ipeditv3) cannot find ICA-650
A:• Re power the ICA-650 if cannot find the unit within 1 minute.
• Do not connect ICA-650 over a router. IP Finder program cannot detect ICA-
650.
• If IP address is not assigned to the PC which running IP Finder program, and
then IP Finder program cannot find ICA-650. Make sure that IP address is
assigned to the PC properly.
• Antivirus software on the PC might interfere with the setup program. Disable
the firewall of the antivirus software during setting up ICA-650.
Q: Internet Explorer does not seem to work well with the ICA-650
A: Make sure that your Internet Explorer is version 6.0 or later. If you are
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