Troubleshooting – ProForm 831.293200 User Manual

Page 22

TROUBLESHOOTING

Most treadmill problems can be solved by following the simple steps below. Find the symptom that
applies, and follow the steps listed. If further assistance is needed, call toll-free 1-800-4-MY-HOME

(1-800-469-4663).

PROBLEM: The power does not turn on

SOLUTION: a. Make sure that the power cord is plugged into a surge suppressor, and that the surge suppressor

is plugged into a properly grounded outlet (see page 8). Use only a single-outlet surge suppressor
that meets all of the specifications described on page 8. Important: The treadmill is not compatible
with GFCI-equipped outlets.

b. After the power cord has been plugged in, make sure that the key is fully inserted into the console.

c. Check the on/off circuit breaker located on the

treadmill frame near the power cord. If the switch
protrudes as shown, the on/off circuit breaker has
tripped. To reset the on/off circuit breaker, wait for
five minutes and then press the switch back in.

PROBLEM: The power turns off during use

SOLUTION: a. Check the on/off circuit breaker (see the drawing above). If the on/off circuit breaker has tripped,

wait for five minutes and then press the switch back in.

b. Make sure that the power cord is plugged in. If the power cord is plugged in, unplug it, wait for

five minutes, and then plug it back in.

c. Remove the key from the console. Reinsert the key fully into the console.

d. If the treadmill still will not run, please call toll-free 1-800-4-MY-HOME

(1-800-469-4663).

PROBLEM: The incline of the treadmill does not change correctly

SOLUTION: a. With the key in the console, press one of the Incline buttons. While the incline is changing, re-

move the key. After a few seconds, re-insert the key. The treadmill will automatically rise to the
maximum incline level and then return to the minimum level. This will recalibrate the incline system.

PROBLEM: The console is too high or too low

SOLUTION: a. See assembly step 7 on page 7.

PROBLEM: The treadmill rocks during use

SOLUTION: a. See HOW TO LEVEL THE TREADMILL on page 20.

PROBLEM: The displays of the console do not function properly

SOLUTION: a. Remove the key from the console and UNPLUG THE

POWER CORD. With the help of a second person,
carefully tip the Upright Base (97) down as shown.
Remove the three Hood Screws (44).

Tripped

Reset