Troubleshooting, Problem solution – Philips DVD 728 User Manual
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English
If you are unable to remedy a problem by following these hints, consult your dealer or service
centre (HOTLINE).
Problem
Solution
No audio at digital output
–
Check the digital connections.
–
Check if your receiver can decode MPEG-2 or
DTS and if not, please make sure the digital
output is set to PCM.
–
Check if the audio format of the selected audio
language matches your receiver capabilities.
No sound and picture
–
Check that the SCART cable is connected to the
correct device (See Connecting to a TV)
Disc can’t be played
–
The DVD+R/DVD+RW/CD-R must be finalized.
–
Ensure the disc label is facing up.
–
Check if the disc is defective by trying another disc.
–
If you have record a Picture CD or MP3 CD
yourself, ensure that your disc contains at least 10
pictures or 5 MP3 tracks.
–
Region code incorrect.
Picture freezes momentarily
–
Check the disc for fingerprints/scratches and
during playback
clean with a soft cloth wiping from centre to edge.
No return to start-up screen when
–
Reset the unit by switching the Player off, then on
disc is removed
again.
The Player does not respond to
–
Aim the remote control directly at the sensor on
the remote control
the front of the Player.
–
Reduce the distance to the Player.
–
Replace the batteries in the remote control.
–
Insert the batteries with their polarities (+/–
signs) as indicated.
Buttons do not work
–
In order to completely reset the Player, unplug
the AC cord from the AC outlet.
Player does not respond to some
–
Operations may not be permitted by the disc.
operating commands during playback
Refer to the instructions of the disc.
DVD Video Player cannot read
–
Use a commonly available cleaning CD/DVD to
CDs/DVDs
clean the lens before sending the DVD Video
Player for repair.
Menu items cannot be selected
–
Press STOP twice before selecting System Menu.
–
Depending on the disc availability, some menu
items cannot be selected.
Troubleshooting
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18/03/2003, 4:39 PM
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