Procom SSU320RHL-B - Manual (Page 17)

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TROUBLESHOOTING
WARNING: Make sure that
power is turn off before proceeding.
WARNING: Turn off and let cool
before servicing. Only a qualified
service person should service and
repair heater.
CAUTION: Never use a wire,
needle, or similar object to clean
ODS/pilot. This can damage ODS/
pilot unit.
OBSERVED PROBLEM
No spark when IGN/OFF is pressed
Spark at ODS/pilot but no ignition
ODS/pilot has flame but continues to
spark
POSSIBLE CAUSE
1. No power to heater
2. No battery in remote control or bat-
tery isn’t correct orientation
3. ON/OFF switch not ON
4. Wire is damaged or loose
5. Pilot electrode position is not cor-
rect
6. System halt
1. Gas supply turned off or equipment
shutoff valve closed
2. Air in gas lines when installed
3. Depleted gas supply
4. ODS/pilot is clogged
5. Gas inlet supply pressure not cor-
rect
6. Wire is damaged or loose
7. Pilot electrode position is not cor-
rect
8. Gas valve or regulator is damaged
1. Thermocouple connection loose
2. Low gas pressure
3. Dirty or partially clogged ODS pilot
4. Thermocouple damaged
5. Gas valve or regulator damaged
REMEDY
1. Check the electric power
2. Place or replace the battery
3. Turn ON/OFF switch ON
4. Check the wire for damage and
make sure connection is tight
5. Replace Pilot
6. Place the control knob of manual
override on OFF position for at
least 1 minute, then turn to ELEC-
TRIC position
1. Turn on gas supply or open equip-
ment shutoff valve
2. Press ON/OFF button again until air
is removed
3. Contact local gas company
4. Clean ODS/pilot (see Cleaning and
Maintenance, page 14 )
5. Have qualified service technician
check inlet pressure
6. Check the wire and make wire cor-
rect
7. Replace Pilot
8. Contact dealer or PROCOM
1. Check that connectors are secure
on module
2. Contact local gas company
3. Clean ODS/pilot (see Cleaning and
Maintenance, page 14)
4. Replace thermocouple
5. Contact dealer or PROCOM
WARNING: If you smell gas
l Shut off gas supply.
l Do not try to light any appliance.
l Do not touch any electrical switch; do not use any phone in your building.
l Immediately call your gas supplier from a neighbor’s phone. Follow the gas supplier’s
instructions.
l
If you cannot reach your gas supplier, call the fire department.
NOTE: BEFORE YOU SWITCH TO “ELECTRIC” CONTROL LEVEL FROM MANUAL CONTROL,
YOU NEED TO TURN THE KNOB TO “OFF” LEVEL FIRST AND WAIT FOR ONE MINUTE,
THEN TURN THE KNOB TO “ELECTRIC”.
IN CASE OF “ELECTRONIC” CONTROL LEVEL DOES NOT WORK, PLEASE TURN THE
CONTROL KNOB COUNTERCLOCKWISE TO “OFF” LEVEL AND WAIT FOR ONE MINUTE.