Trouble-shooting – ProForm 635CW User Manual

Page 19

TROUBLE-SHOOTING

Most treadmill problems can be solved by following the simple steps below. Find the symptom that
applies, and follow the steps listed. If further assistance is needed, call our toll-free HELPLINE at
1-800-736-6879, Monday through Saturday, 7 a.m. until 7 p.m. Central Time (excluding holidays).

1. SYMPTOM: THE POWER DOES NOT TURN ON

a. Make sure that the power cord is plugged into a surge suppressor, and that the surge suppressor is plugged

into a properly grounded outlet (see page 8). Use only a single-outlet surge suppressor that is UL 1449
listed as a transient voltage surge suppressor (TVSS). The surge suppressor must have a UL suppressed
voltage rating of 400 volts or less and a minimum surge dissipation of 450 joules. The surge suppressor
must be electrically rated for 120 volts AC and 15 amps. Important: The treadmill is not compatible with
GFCI-equipped outlets.

b. After the power cord has been plugged in, make sure that the key is fully inserted into the console.

c. Check the circuit breaker located on the treadmill near the

power cord. If the switch protrudes as shown, the circuit
breaker has tripped. To reset the circuit breaker, wait for five
minutes and then press the switch back in.

d. Check the on/off switch located on the treadmill near the

power cord. The switch must be in the on position.

2. SYMPTOM: THE POWER TURNS OFF DURING USE

a. Check the circuit breaker located on the treadmill frame near the power cord (see 1. c. above). If the circuit

breaker has tripped, wait for five minutes and then press the switch back in.

b. Make sure that the power cord is plugged in.

c. Remove the key from the console. Reinsert the key fully into the console.

d. Make sure that the on/off switch is in the on position.

e. If the treadmill still will not run, please call our toll-free HELPLINE.

3. SYMPTOM: THE DISPLAYS OF THE CONSOLE DO NOT FUNCTION PROPERLY

a. Remove the key from the console and unplug the power cord.

Remove the screws from the hood and carefully remove the
hood. Locate the Reed Switch (21) and the Magnet (43) on the
left side of the Pulley (42). Turn the Pulley until the Magnet is
aligned with the Reed Switch. Make sure that the gap between
the Magnet and the Reed Switch is about 1/8”. If necessary,
loosen the Reed Switch Screw (76) and move the Reed Switch
slightly. Retighten the Screw. Re-attach the hood, and run the
treadmill for a few minutes to check for a correct speed reading.

4. SYMPTOM: THE INCLINE OF THE TREADMILL DOES NOT CHANGE CORRECTLY OR DOES NOT

CHANGE WHEN IFIT.COM CD’S AND VIDEOS ARE PLAYED

a. With the key inserted in the console, press one of the incline buttons. While the incline is changing, re-

move the key. After a few seconds, re-insert the key. The treadmill will automatically rise to the maximum
incline level and then return to the minimum level. This will recalibrate the incline.

Tripped

Reset

Tripped

Reset

Position

1/8”

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