Parasound Zpre Zone - Manual (Page 10)

10
Maintaining Your Parasound Zpre
Your Parasound Zpre Zone Preamplifier requires no periodic maintenance and has no user
serviceable parts inside. The exterior can easily be cleaned with a soft cloth moistened
only with a few drops of water or glass cleaner.
In Case of Trouble
If you suspect a problem with your Zpre, first turn off your power amplifier and check
all your connections. Another component or even a defective hookup cable may be
causing the trouble.
If All Else Fails
Call your Parasound dealer or the Parasound Technical Service Department. We can
usually suggest other diagnostic tests you can easily perform. If we determine that your
Zpre should be returned to Parasound or an Authorized Parasound Warranty Center for
inspection and possible servicing, we can provide the location of a warranty center near
you or give you shipping instructions for returning the unit to Parasound. Authorized
Warranty Centers are also listed on our website.
Returning your Zpre to Parasound for Service
If we determine that you should send your Zpre to Parasound you will need to obtain
a Return Authorization (RA) number. The RA number must be clearly marked on the
outer carton only. Ship the unit with adequate insurance and a copy of your purchase
receipt inside to validate your warranty. You must provide a copy of the original purchase
receipt from an Authorized Parasound Dealer for warranty repair. Units purchased from
unauthorized dealers are not eligible for warranty repair. Units that arrive without an
RA number, without a suitable shipping carton or with evidence of improper internal
packing materials may be refused. We do not accept collect shipments. After repair
under warranty, the unit will be returned to you via prepaid UPS within the Continental
United States.
In the case of a non-warranty repair, contact us and we will advise you of the repair
charges before you ship the unit to us. The same packing and Return Authorization
number requirements apply.