Troubleshooting – Alcatel OT331 User Manual

Page 47

Outcoming calls cannot
be made or no incoming
calls are received

I cannot create a file in my
directory

I cannot access my voice
mail

I cannot send messages

The main screen displays a
black envelope icon

I have already entered 3
incorrect PIN codes

- Make sure your mobile phone is
connected to the network

- Check your subscription with your
operator (credit, SIM card validity)

- Check that the directory is not full,
delete some files

- Make sure that your voicemail
number is stored in the “Numbers”
option

- Check the service centre number
with your operator

- Your correspondent’s phone could be
incompatible with the transmission
mode you are using (EMS standard for
any transmission of icons, sounds,...)

- Check that your short message
memory is not full

- Too many short messages are stored
in your SIM memory, delete some!

- Contact your operator to get your
PUK code to unblock your mobile

We recommend that you carry out the following checks before
contacting the Customer Care Service:

My mobile phone will not
switch on

The <<< >>>> symbol is
displayed: my mobile
phone is not connected
to a network:

SIM card error

- Press the

key for at least two

seconds

- Check your battery charge level

- Try to reach the network by moving
to a different location (if you are inside
a building, stay near a window)

- Check your mobile coverage with
your operator

- Make sure your SIM card is valid by
checking with your operator

- Make sure the SIM card is correctly
inserted

- Check with your operator that your
SIM card is 3V compatible, former 5V
SIM cards can no longer be used

TROUBLESHOOTING

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