Polycom CX700 - Manual (Page 51)

Troubleshooting Your Polycom® CX700 IP Phone
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I cannot sign-in to the Polycom
CX700 IP phone. I see the "User
name or password is invalid"
error. The Polycom CX700 IP phone is
not recognized. Do one of the following steps:
• Make sure you user name and
password is correct.
• If you change your password on the
phone before the server attempts to
reauthenticate, the phone will not be
able to sign in to the server and will be
left on the Sign In screen. Enter your
old password in the Password field
and press Sign in.
• If your domain password has changed
and the server attempts to
reauthenticate, the phone will return to
the Sign In screen. Enter your new
password in the Password field and
press Sign in.
• Make sure time on your phone is
correct if Kerberos is enabled in your
system.
• Make sure WINS server is enabled if
Kerberos authentication is being used
on the server.
I cannot sign-in to the Polycom
CX700 IP phone. I continue to
see the "Device does not have a
valid IP address" error. The Polycom CX700 IP phone is
not connected to the network. Do one of the following steps:
• Check your phone is properly
connected to switch or router.
• Make sure switch outlet has proper
connectivity to your network.
• Make sure DHCP is enabled in your
system.
I mistyped my PIN during first
configuration. Double tap on the edit text box for pin and
start typing new digits.
I am trying to log in first time on
Polycom CX700 IP phone and I
do not see PIN option. The Microsoft Office
Communicator is not configured
correctly. Ensure PIN is enabled on Microsoft Office
Communicator (pool level->FrontEnd
Properties->VoIP tab).
I am trying to configure my
fingerprint, but the Polycom
CX700 IP phone does not seems
to recognize it. Click "Use Pin Configuration" on menu bar
and click "Use Fingerprint Configuration"
on menu bar. Swipe your fingerprint again.
I press the Help button or the
Setting button and get no
response. You are not logged in on your
Polycom CX700 IP phone. Sign into Microsoft Office Communicator
server.
Symptom Problem Corrective Action