Polaroid User Guide - Manual (Page 61)

60 Polaroid izonePHOTO™ Portable Digital Picture Viewer User Guide
www.polaroid-digital.com
61 Polaroid izonePHOTO™ Portable Digital Picture Viewer User Guide
www.polaroid-digital.com
9 Troubleshooting Problems
The troubleshooting guide is designed to help you. If problems
continue, please contact customer support. Details are provided under
“Getting Help”.
Symptom Problem Solution
I receive an error
message when I am
installing the Polaroid
izonePHOTO™ driver.
Polaroid izonePHOTO™
driver” does not load.
Shut down all other applications
and attempt to reinstall the driver.
Check to see if the USB controller in
your BIOS is activated. Please refer
to the Polaroid website on how to
activate the USB controller in your
computer’s BIOS.
I cannot transfer imags
to my picture viewer
Connection failure Check all cable connection are secured.
I cannot run
the Polaroid
izonePHOTO™ driver”.
Conflict with another
driver or capture device.
If you have another picture viewer
driver installed on your computer,
remove it and it’s driver completely
from your system to avoid
conflicting with your izonePHOTO™.
My CD Installation
wizard does not work.
The auto installation
file is switched off
or the CD-ROM is
disconnected.
Go to the computer desktop.
Right click on “My Computer”.
Click “Properties”. Select “Device
Manager”. Double click on “CD-
ROM”, double click on “CD-R
(normally the manufacturer’s name.
Click on “Settings”. Ensure both
“Auto insert notification” and the
“disconnect” are ticked. If you
change the settings the computer
will ask you to restart your PC.
Click “Yes”.