Keys Fitness Encore 6500HR - Manual (Page 21)

Treadmill will not start.
1) Is the RED Safety Key Attached to the Console?
2) Make sure the power cord is plugged into a surge protector, the surge protector is plugged
into a properly grounded outlet, and the surge protector is turned on. (Refer to “Power
Requirements” on page 8)
3) Check the circuit breaker located on the front of the treadmill. If the switch protrudes, it has
tripped. Wait five minutes and then press the switch back in.
4) Check the house electrical breaker box and the circuit breaker for the room the treadmill is
located in. If it has tripped, reset or have an electrician replace the breaker in home.
5) Have an electrician check for inadequate voltage at the outlet.
Treadmill losses power during use.
1) Check the circuit breaker located on the front of the treadmill. If the switch protrudes, it has
tripped. Wait five minutes and then press the switch back in.
2) Check the house electrical breaker box and the circuit breaker for the room the treadmill is
located in. If it has tripped, reset or have an electrician replace the breaker in home.
3) If treadmill still will not operate, please call Keys Technical Service at (888) 340-0482.
Treadmill walking belt slows during use.
1) Check to make sure the treadmill is securely plugged into an UL-listed surge protector,
rated at 15 amps, with a 14-gauge cord of five feet or less and the surge protector is securely
plugged into the outlet.
2) If treadmill still will not operate, please call Keys Technical Service at (888) 340-0482.
Treadmill walking belt slips or is not centered on rear roller.
1) Refer to “Belt Adjustment and Tension” section on page 13.
2) Need help? Call Keys Technical Service at (888) 340-0482.
Treadmill Error Messages.
Your treadmill is equipped with a software package that enables error messages to be displayed
when there is a problem. To avoid possible damage to the treadmill and the possibility of
injury, do not operate the treadmill until the problem is corrected. Call Keys Technical
Service at (888) 340-0482.
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Troubleshooting Guide