Picture frame problems – Kodak D825 User Manual
Page 23
Troubleshooting and support
www.kodak.com/go/support
18
Picture frame problems
If...
Try one or more of the following
Frame does not
turn on.
■
Make sure the power cable that was included with your frame is
connected securely (see
).
■
Unplug the power cable for 5 seconds, then reconnect the cable.
Press the power button.
Frame freezes up or
doesn’t work
properly.
■
Unplug the power cable for 5 seconds, then reconnect the cable.
Press the power button.
■
Reset the frame. Press the Play and Power buttons (see
the same time, and hold for 5 seconds. (Resetting your frame does
not erase your saved files.)
Nothing happens
when a memory card
or USB device is
connected.
■
Insert a certified SD/SDHC/MMC/XD Card, with images, into the
upper designated card slot, then push to seat it (see
).
■
Insert a certified MS/MS Pro Duo Card, with images, into the lower
designated card slot only, then push to seat it (see
).
IMPORTANT: Do not insert an MS Pro or MS Pro Duo card in the
top slot. It may be difficult to remove.
■
Make sure the USB device is connected securely (see
).
■
Make sure the file format of your pictures is supported. (See
).
NOTE: Pictures may take a longer time to display when the files are large or when
using a large capacity memory card or other connected device.