Troubleshooting – Sprint Nextel AIRCARD 402 User Manual

Page 27

Using Y

Devi

Troubleshooting

For a more complete listing of errors and possible solutions, please see the user guide or
online Help. You may also visit

www.sprint.com

or contact Sprint Customer Service (see

above).

Problem/error

Solution

The device has no power.

(The

LED indicator is off.)

Ensure the following:

ⅷ

The device is properly inserted.

ⅷ

The computer is turned on and not in suspend mode

(Windows) or sleep mode (Mac).

No service is available.

(The

LED indicator is off.)

Try the following:

ⅷ

Reorient your computer.

ⅷ

If you are inside a building or near a structure that may be

blocking the signal, change the position or location of your
computer.

ⅷ

Check with Sprint — a network or account problem may be

preventing the device from obtaining service.