SBC comm PCNT02 User Manual

Page 31

Installation Guide for Customer Self-Install: Alcatel Speed Touch PC®, Windows NT

Page 30

Unknown
Network
Interface
Adapter

This scenario can occur if a NIC is physically present and

detected by Plug-n-Play, but no drivers were installed for the
NIC. Windows will add this device to the “Other Devices”
section in the Device Manager.

Use the “Fix” button to launch the appropriate

control panel and context sensitive help to
guide you through removing the “Unknown
device”.

Ping Test

The Ping Test is usually accomplished within the Configure
TCP/IP step, where SBC Express pings the default gateway.
An explicit IP address can also be used.

Failure during this test can occur from invalid
network settings, the Ethernet cable not being
plugged in, the DSL modem not being in
synch, or if the specified IP address does not
allow a ping.

Make sure your Ethernet cable is plugged in
and powercycle your DSL modem. Use the
“Retry” button to try the test again.

DNS Test

The DNS Test will determine the currently defined DNS
servers, attempt to ping them, and upon a successful ping,
will resolve a specified hostname to an IP address.

This test can fail if the DNS server is invalid.
If you entered static IP information, ensure you
entered the DNS servers correctly.