Sunbeam EM3500S - Manual (Page 21)

19
Trouble Shooting Guide
Problem Possible cause What to do
Coffee runs down the side
of the filter holder
No coffee runs through.
Filter holder is not inserted See “Preparing an espresso”
correctly. pg 13.
Edge of filter insert is not free Clean around the edge of the
of coffee granules. filter and wipe the brewing head
clean of coffee.
The brewing head is dirty. Wipe brewing head with a
damp cloth.
The brewing head is defective. Contact a Sunbeam Service Centre.
Brew head rubber seal is damaged Contact a Sunbeam Service Centre.
No water in the water reservoir. Fill reservoir with water.
Water reservoir not correctly Press firmly down on the
assembled. water reservoir.
Selector set to setting. Ensure the selector is in the
position.
Brewing filter may be blocked. See “Descaling the espresso
machine” pg 17.
The filter is blocked, the coffee Empty out the filter and rinse
grounds are too fine or under water to clean. Wipe
tamped down too hard. the brewing head with a cloth.
Repack the filter and tamp
down coffee lightly with compactor.
Coffee grounds are too fine or Ensure you are using an evenly
are too compacted. ground coffee and do not compact
the grounds so firmly.
Machine blocked by scale See “Descaling the espresso
build up. machine” pg 17.
Coffee is old or dry. Use fresh coffee and once you
open the coffee be sure to
store it in an airtight container.
Coffee not compacted Compact coffee grounds more
firmly enough. firmly.
Coffee too coarse. Grind the coffee to a finer texture
or change brands of espresso
coffee to a finer grind.
Coffee tamped too hard. Tamp the coffee grinds lighter.
Coffee grind is too fine. Change to a coarser grind of coffee.
Coffee filters out in drops.
Espresso does not have
any Crema.
Handle comes off
during brewing.