Troubleshooting guide, Information, Inf ormation – Symphonic DVD/CD Player User Manual

Page 17: Hint, Problem solution

Troubleshooting Guide

– 17 –

Inf

ormation

Problem

Solution

No power

–Check if the AC power cord is properly connected.
–Unplug the outlet once, and wait for 5-10 seconds and then plug it in again.

No sound or picture

–Check if the TV is switched on.
–Check the video connection.
–Check the VIDEO/AUDIO cable connections to the TV.

(See “Connection to a TV”.)

Distorted picture

–Sometimes a small amount of picture distortion may appear.

This is not a malfunction.

–Connect the unit directly to the TV.

Completely distorted picture or

–Connect the unit directly to the TV.

black/white picture with DVD

–Make sure the disc is compatible with the unit.

No sound or distorted sound

–Adjust the volume.
–Check that the speakers are connected correctly.

No audio at digital output

–Check the digital connections.
–Check if the audio format of the selected audio language matches

your receiver capabilities.

No DTS audio is output

–This unit does not support DTS audio.

This is not a malfunction.

Picture freezes momentarily

–Check the disc for fingerprints/scratches and

during playback

clean with a soft cloth wiping from center to edge.

–Clean the disc.

Disc can’t be played

–Clean the disc.
–Ensure the disc is inserted in correct direction.
–Check if the disc is defective by trying another disc.
–Cancel the parental lock or change the control level.
–Insert a correct disc that plays on this unit.
–Handle a disc with special care so that it does not have fingerprints,

scratches, or dusts on its surface.

No return to start-up screen when

–Reset the unit by switching the unit off, then on again.

disc is removed
The unit does not respond to

–Aim the remote control directly at the sensor on the front of the unit.

the remote control

–Reduce the distance to the unit.
–Replace the batteries in the remote control.
–Re-insert the batteries with their polarities (+/– signs) as indicated.
–Tune your radio to an empty AM station so that you hear a lot of noises.

Then, turn the volume up. If you hear some signal sound from the radio
by pressing buttons on the remote control, the remote control is working.

Buttons do not work or the unit stops

–To completely reset the unit, unplug the AC

responding

cord from the AC outlet for 5-10 seconds.

The unit does not respond to some

–Operations may not be permitted by the disc.

operating commands during playback

Refer to the instructions of the disc.

The unit cannot read

–Use a commonly available cleaning CD/DVD to

CDs/DVDs

clean the lens before sending the unit for repair.

Angle does not switch

–The angle cannot be switched for DVDs which do not contain multiple

angles. In some cases multiple angles are only recorded for specific scenes.

Playback does not start when the title is selected

–Check the “PARENTAL” setting.

The password for rating level has been forgotten

–Enter the default password “4737”, then your forgotten password

will be cleared.

Disc cannot be inserted

–Check if any disc is already in.

Disc cannot be taken out

–Press and hold [EJECT A] on the unit for more than 5 seconds.

If the unit does not perform properly when operated as instructed in this Owner’s Manual, check the unit consulting the fol-
lowing checklist.

NOTES:

•

Some functions are not available in specific modes, but this is not a malfunction. Read the description in this Owner’s Manual
for more details on correct operations.

•

Playback from a desired track and random playback are not available during program playback.

•

Some functions are prohibited on some discs.

•

When playing Video CDs with PBC function, some operations (e.g., select and track repeat) cannot be performed.

Information

Hint

• When you cancel

to initialize at step
3, select “NO”.

Reset to the Default Setting (Except for PARENTAL Setting)

Select “INITIALIZE”.

QUICK SETUP

PLAYER MENU

ENGLISH

TV ASPECT

4:3 LETTER BOX

DOLBY DIGITAL

BITSTREAM

Select “YES”.

INITIALIZE

Initialize?

YES

ENTER

SETUP

To exit
the menu

Press
twice.